We are currently trying to get WHD set up for another team within our business & so currently trying to reinvent the wheel in many respects to make it fit their purpose. It has got me wondering again- how useful is actually defining information within a Location?
We are a retail company with lots of physical 'locations' so you would think this would be useful, but I have never seen any benefit of having location custom fields & attachments- am I missing something?? We do have the client Location field synced from AD and we do have Location groups so we can vary who/ how people can interact with WHD (eg shop staff vs third parties) but for example if I create a ticket for a client where does that Location custom field come in to play? It's not even visible anywhere on the ticket? One thing that could be very useful would be if certain custom fields could be assigned to certain location groups and actually be displayed somewhere on the ticket.
Just would be interested to see what people have used this for. Please put me out of my misery!
