Disable Client side notifications for specific user/email address
One of the emails we receive tickets from in our help desk is another help desk. We are looking for a way to disable the client side notifications of "New Open Ticket" or "Ticket has been closed"...
View ArticleCan you change secondary phone # to say Mobile #
I would like to change the secondary phone number to say mobile phone # or remove it if possible.
View ArticleAutomated response setup
is there a way to setup an automated response back to client when they submit a ticket? Something like thanks for submitting your ticket we will help you as soon as possible? If so were would I...
View ArticleAutomated Check List
My Help Desk has some recurring daily tasks that I would like to capture in WHD. Some tasks must be completed by a specific time while others we just want to be able to use WHD to record that the task...
View ArticleDuplicate Account Creation
Hoping someone can point out what setting to change. Currently we have multiple authentication servers, Mac OS Xserve OpenLDAP, Active Directory so I get we have duplicate accounts that way which is...
View ArticleUser could not log in
I am new at this forum and following problem occurs. A User could not log in with her AD Username and Password. In AD the Account is not disabled and the Username and Password are correct. It is the...
View ArticleClient can't create ticket via email template
I currently have WHD set to not allow clients to submit new tickets via email; only via the WebUI. When clients try to submit new tickets via email they receive a response from WHD. I would like to...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleSet ticket due date/time from custom field?
Hi, quick question. Is it possible to set a ticket due date/time (status & schedule section) automatically based on a custom field? We use several forms that use a custom start time/end time and...
View ArticleHide Ticket Until Scheduled Due Date
A lot of times we'll receive tickets that arent due for a least a month out, majority of these also have child tickets causing a buildup in our queue. Would be convenient to hide these tickets from the...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleAutomated response setup
is there a way to setup an automated response back to client when they submit a ticket? Something like thanks for submitting your ticket we will help you as soon as possible? If so were would I...
View ArticleDisable Client side notifications for specific user/email address
One of the emails we receive tickets from in our help desk is another help desk. We are looking for a way to disable the client side notifications of "New Open Ticket" or "Ticket has been closed"...
View ArticleClik here to view.
Increasing the Root Partition Size [SolarWinds Web Help Desk Virtual Appliance]
This is a risky step so do with CAUTION.First, create a CLONE of the VA specially for VMware since you cannot edit the hardware if a checkpoint is present.Do the process of re-sizing the first virtual...
View ArticleClik here to view.
How to allow exceptions to accounts to create tickets via email?
I have WHD setup so that new tickets can only be created via the Web Interface as can be seen below: I do have some cases where I would like some of my systems to be able to generate alerts into the...
View ArticleCan you change secondary phone # to say Mobile #
I would like to change the secondary phone number to say mobile phone # or remove it if possible.
View ArticleWHD Merge duplicate ticket details
I was wondering if I could get more details on how merge tickets works. This, SolarWinds Knowledge Base :: How to Merge Duplicate Tickets, tells me the how but not any specifics. Such as what happens...
View ArticleTechnical function of the Tech Account assigned as a Manager of a Company?
When you setup a Company in WHD you are required to specific a Tech Account as the Manager of that Company. What specific technical function does the Manager of the company serve within WHD? I did...
View ArticleWARNING: Automated backups silently failing
I have an open case (since 8/17....) on an issue where the WHD 12.4.1 automated backup process is silently failing. It runs each day, but generates a useless zero-byte file. Furthermore, the backup...
View Article
