Hey,
I am relatively new to WHD and I manage a small IT team that works M-F, 9-5 as biz hours; but is on a rotating 'on call' schedule on the weekends. We are working on our ticket routing and escalation processes, and I was wondering if anyone out there had any best practices for alerts and action rules and the like? Beyond basic set up of WHD I am still quite unfamiliar with the software- so any tips are appreciated. Thanks!