Web Help Desk 12.7.1 is now Generally Available
I’m pleased to announce the General Availability of Web Help Desk (WHD) 12.7.1 on the Customer Portal. This release includes all the enhancements in 12.7 along with numerous defect fixes, which you...
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Installing Windows Internal PKI Certificate in WHD
I am trying to replace the certificate used by WHD with a SHA2 certificate from our internal Windows PKI. This will replace the existing SHA1 certificate that is working fine. The new SHA2...
View ArticleNew WHD Mobile App
We have been working on a new mobile app for both Android and iOS. We have an early beta for Android and will soon have one for iOS. Right now it is focused on functionality vs. aesthetics, so if you...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleSAML 2.0 Authentication with Azure SSO?
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure...
View ArticleHow to reset admin password from database?
Fresh install of Solarwinds Free WHD on MS Server 2012 R2. Added in / outgoing mail server, company, client, our Logo and logged out. When trying to log back in I receive incorrect email or password...
View ArticleLDAP and Client Name Changes
How does LDAP handle Client name changes? I am seeing the client with the 'old' name inactivated and a new client created with the 'new' name. Is there a way to set this up so that the previous...
View ArticleLDAP Problem
We recently demoted our old 2008 r2 DC that WHD used for LDAP. After adding in a new 2016 DC, all LDAP connections started failing, as in clients could not log in and no LDAP connection was present in...
View ArticleUpdating Assets via API
Does anyone know if I can update all asset information via API? Can I assign and remove users and link parent and child items? I'm thinking about building my own mobile app to manage assets because I'm...
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Is there a way to have separate entries for Warranty Exp. and Purchase dates?
Hi Everyone, Within my Web HelpDesk user interface the Warranty Exp. date of an asset is inexplicably linked to the Purchase Date. Is there any way to set the Warranty Exp. date separately? My system...
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