Using variables in a ticket
Is it possible to include variables for things like last updated user / last updated date in a ticket note? I want to create a bulk action to close inactive tickets and add a note like "this ticket has...
View ArticleReport tickets per month over a year
I have a report setup that e-mails me at the beginning of each month that shows me the number of tickets opened by each company and then separated by location for that company. How can I have it shows...
View ArticleDashboard Content for version 11.0.3
Is there a way to take the Dashboard widgets created in webhelpdesk and make them global or universal for all techs? So that everyone can see the same widget?
View ArticleLocal admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleAllow client to submit to multiple departments
Is it possible to allow a client to submit a request to multiple departments? Currently our clients aren't assigned any departments. We have two departments set up in WHD: Technology and Maintenance....
View ArticleJSON API Limitations?
Hi All, I'm currently integrating web help desk in one of our GWT application using the json api. But it seems that some key features are missing (IMHO). So, I just want to check if it's possible to do...
View ArticleEnd User Timeout
First off, I just did the update from 11.2.0 to 11.2.1 and I've already noticed a huge improvement in system response. I'm hoping that the memory leak fix will resolve my system's sudden slow during...
View ArticleTicket import
Hey all We are migrating from ServiceDesk to WebHelpDesk and I had a few quick questions about importing tickets. 1. I was hoping to be able to distinguish imported tickets from tickets created in...
View ArticleNew Server Install
We just installed an instance of WHD on RHEL 6. When we try to browse to the initial page we get the following:HTTP Status 404 - Servlet WOServletAdaptor is not availabletype Status...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleParts and Billing
hi, i have the trial version Web Help desk. i´m trying to do a invoice but when a search the part, it not added to the invoice. the only parts that goes to the invoice is the billing details. how can...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleUsing variables in a ticket
Is it possible to include variables for things like last updated user / last updated date in a ticket note? I want to create a bulk action to close inactive tickets and add a note like "this ticket has...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleDashboard Content for version 11.0.3
Is there a way to take the Dashboard widgets created in webhelpdesk and make them global or universal for all techs? So that everyone can see the same widget?
View ArticleIncoming email accounts/aliases
We are looking to use WHD to process emails from multiple inbound email aliases (versus accounts) and assign those differnent types (which assign to different tech groups, locations, etc). For...
View ArticleCan WHD have tickets created from Solarwinds NPM alarms without email...
We currently have a Solarwinds alarm email to ticketing system solution that works well but we are attempting to remove the unreliable corporate email in between without making our ticketing system an...
View Article"back" button in browser
When you select a ticket, and then hit the 'back' button in the web browser (rather than the arrow icon near the top left of the page), WHD leaves you in the same view. Also, if you hit 'group tickets...
View ArticleTlCKET vs. TICKET
The message at the top of each ticket says TlCKET instead of TICKETIs this intentional (to work around spam filters that down-score all caps), or is it a typo? This is WHD 11.2.1, btw.
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