email update command in tech view mailto link errors
If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked: (the...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleReport tickets per month over a year
I have a report setup that e-mails me at the beginning of each month that shows me the number of tickets opened by each company and then separated by location for that company. How can I have it shows...
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Reports Improvements
We have owned Webhelpdesk since October 2008. The product is fantastic, however, one downside to this product is lack of improvement with the Webhelpdesk reporting. Then when SolarWinds bought the...
View ArticleWHD: Setting ticket priority with existing tickets?
The school district I work for deployed web help desk about 2 years ago. They did not configure ticket priorities before and now they are looking into making this happen. The question I have is when I...
View ArticleChild Assets and Ticket History
Why doesn't a child asset get any ticket history when I link the parent to a ticket? Is there any place to enable this?
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleTicket import
Hey all We are migrating from ServiceDesk to WebHelpDesk and I had a few quick questions about importing tickets. 1. I was hoping to be able to distinguish imported tickets from tickets created in...
View Articleencoding in subject lines with 8 bit characters
While WHD correctly encodes 8 bit characters in message bodies, when a ticket comes in with 8 bit characters in the subject line, the subject is not encoded properly with the character set specified,...
View ArticleCan WHD have tickets created from Solarwinds NPM alarms without email...
We currently have a Solarwinds alarm email to ticketing system solution that works well but we are attempting to remove the unreliable corporate email in between without making our ticketing system an...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleTest Environment??
What is everyone using as a Test Environment currently?We were told by Customer service to use an eval license in a separate instance, but that only affords us one user and no real way to test all of...
View ArticleSee all tickets
We have a small IT team of 6 engineers. We all have admin rights to the WHD system. I'd like everyone be able to log in and the 1st thing they see is a list of all open tickets. I don't see a widget...
View ArticleJSON API Limitations?
Hi All, I'm currently integrating web help desk in one of our GWT application using the json api. But it seems that some key features are missing (IMHO). So, I just want to check if it's possible to do...
View ArticleLocal admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleFeature request
It would be nice to a different WHD look and feel. It is too much "apple-like" (I know why and the product history), but in a mainly PC shop, it might be a bit less intuitive for users.Maybe you guys...
View ArticleError Trying to Sync Assets with SCCM
I'm having some trouble getting assets to sync with SCCM 2007. I have a connection set up, however whenever I try to sync assets I get the following error: Encountered error(s) during synchronization:...
View Articleencoding in subject lines with 8 bit characters
While WHD correctly encodes 8 bit characters in message bodies, when a ticket comes in with 8 bit characters in the subject line, the subject is not encoded properly with the character set specified,...
View ArticleMerge ticket or Make a Parent ticket in WHD
How can i merge tickets or create a Parent child relationship in WHD?
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