Accessing/generating a WSDL file
Hi, Does anyone out there know if it's possible to view the WSDL document for classes in the Web Help Desk API? I'm hoping to do something like the following:...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleIncoming email accounts/aliases
We are looking to use WHD to process emails from multiple inbound email aliases (versus accounts) and assign those differnent types (which assign to different tech groups, locations, etc). For...
View ArticleLocal admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleCan WHD have tickets created from Solarwinds NPM alarms without email...
We currently have a Solarwinds alarm email to ticketing system solution that works well but we are attempting to remove the unreliable corporate email in between without making our ticketing system an...
View ArticleHow are you handling multiple assignment tickets?
We are in the process of migrating to WHD from another solution. One of the features I will miss is the ability to have 1 ticket but multiple assignments. An example would be a new employee that gets...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleDot Notification Assignments for Status
There is a column that designates new tickets with a blue dot to the left of the No. column in version 9.2. Once opened this dot disappears and the column is then empty unless a ticket is overdue or a...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
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Error: We're sorry, the survey for this ticket is no longer available.
Hello everyone, When a ticket is closed and the survey link is sent I get the following error: We're sorry, the survey for this ticket is no longer available. Any ideas? Graham
View ArticleService Levels
Hi Everyone, I'm trying to set up service levels for the various priorities (P1, P2,P3,P4). The issue here is the SLA's that we have with our customers are P1's - 4 hours for incidents logged during...
View ArticleTravel Time Entry
I noticed there is a Travel Time column in the Billing reports. I have gone through the WHD Admin Guide, but I have not been able to locate were on earth I would make travel time an available field on...
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View ArticleTicket updates by CC'd users
One issue I'm having is people seeing and not being able to add notes to other people's tickets. I know this can be done using client admins, however setting that up for a large organization is a...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleEnd User Timeout
First off, I just did the update from 11.2.0 to 11.2.1 and I've already noticed a huge improvement in system response. I'm hoping that the memory leak fix will resolve my system's sudden slow during...
View ArticleSetup UP
Hi Everyone, I've just installed the web help desk and am trying to work out the best way to use it for our service desk. Really interested in how other uesrs have setup their processes for service...
View ArticleWHD and incoming e-mails
I need to send WHD e-mails from our alert system and auto create tickets. Looking for more information on setting the mailbox up and the ticket template to use. We use Exchange and Distribution Lists...
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View ArticleInstall WHD on other *nix platforms
Since I'm on FreeBSD and was interested to get this up and running I had 2 options to install WHD: use Solaris/Linux package (TAR/GZ)extract: gzip -d | tar -xf WHD-package.tgzrun: whd startuse RedHat...
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