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Locations suddenly ending with [I]
As you can see from the image above, some of my locations mysteriously started appearing with [I] at the end of it. When I go into the location itself, as you'll see below, there is no [I]. This is a...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
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FAQ Approval Permissions
I don't see a way to do this currently, so sounds like a feature request. What we'd like to be able to do is have different permissions for creating/approving public FAQs vs tech FAQs. So for example...
View ArticleWork Time Report
Does anyone know of a way to pull a report of technician work time based on the notes a tech enters. Right now the system attributes all the work time entered on a ticket to the assigned tech. This...
View ArticleError Trying to Sync Assets with SCCM
I'm having some trouble getting assets to sync with SCCM 2007. I have a connection set up, however whenever I try to sync assets I get the following error: Encountered error(s) during synchronization:...
View ArticleWHD and incoming e-mails
I need to send WHD e-mails from our alert system and auto create tickets. Looking for more information on setting the mailbox up and the ticket template to use. We use Exchange and Distribution Lists...
View ArticleInstall WHD on other *nix platforms
Since I'm on FreeBSD and was interested to get this up and running I had 2 options to install WHD: use Solaris/Linux package (TAR/GZ)extract: gzip -d | tar -xf WHD-package.tgzrun: whd startuse RedHat...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleDashboard Content for version 11.0.3
Is there a way to take the Dashboard widgets created in webhelpdesk and make them global or universal for all techs? So that everyone can see the same widget?
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Table 'whd.API_KEY' doesn't exist
I am running WHD on Ubuntu 12.04 LTS. I am using MySQL as the database with Apache as the web server. A couple of weeks ago, I mistakenly applied some patches/upgrades to MySQL that caused numerous...
View ArticleWHD and incoming e-mails
I need to send WHD e-mails from our alert system and auto create tickets. Looking for more information on setting the mailbox up and the ticket template to use. We use Exchange and Distribution Lists...
View ArticleInstall WHD on other *nix platforms
Since I'm on FreeBSD and was interested to get this up and running I had 2 options to install WHD: use Solaris/Linux package (TAR/GZ)extract: gzip -d | tar -xf WHD-package.tgzrun: whd startuse RedHat...
View ArticleRename a label?
Is there a way to change the word “Problem” within the tickets for “Ticket Type”. There are currently three choices – Service request, Incident, and Problem. There is also a side menu attached to...
View ArticleIssues creating new object in Web Help Desk and SQL with a duplicate key
There was a problem adding the client com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: : Next exception:SQL State:23000 -- error code: 2627 -- msg: Violation of PRIMARY KEY...
View ArticleOn Call Notifications
Is anyone using WHD for on call notifications? I know theres a lot of theories on how it could be done but I'm wondering if anyone is actually doing it. I have to come up with a solution for this and...
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Table 'whd.API_KEY' doesn't exist
I am running WHD on Ubuntu 12.04 LTS. I am using MySQL as the database with Apache as the web server. A couple of weeks ago, I mistakenly applied some patches/upgrades to MySQL that caused numerous...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
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