Feature Request
I would like to be able to have billing rates as a report category Also, the download link for the latest version using Linux Rpm does not seem to work.
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View Articleencoding in subject lines with 8 bit characters
While WHD correctly encodes 8 bit characters in message bodies, when a ticket comes in with 8 bit characters in the subject line, the subject is not encoded properly with the character set specified,...
View Articleparsing "internal" links
Is there any type of shortcut in the 'notes' field to create an internal reference to another ticket? For example, some kind of text ("Ticket #123456"), or pseudo-code ("[internal:123456]") that lets...
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FAQ Approval Permissions
I don't see a way to do this currently, so sounds like a feature request. What we'd like to be able to do is have different permissions for creating/approving public FAQs vs tech FAQs. So for example...
View ArticleRename a label?
Is there a way to change the word “Problem” within the tickets for “Ticket Type”. There are currently three choices – Service request, Incident, and Problem. There is also a side menu attached to...
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleRename a label?
Is there a way to change the word “Problem” within the tickets for “Ticket Type”. There are currently three choices – Service request, Incident, and Problem. There is also a side menu attached to...
View ArticleWHD: Setting ticket priority with existing tickets?
The school district I work for deployed web help desk about 2 years ago. They did not configure ticket priorities before and now they are looking into making this happen. The question I have is when I...
View Articleemail update command in tech view mailto link errors
If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked: (the...
View ArticleChild Assets and Ticket History
Why doesn't a child asset get any ticket history when I link the parent to a ticket? Is there any place to enable this?
View ArticleNew Server Install
We just installed an instance of WHD on RHEL 6. When we try to browse to the initial page we get the following:HTTP Status 404 - Servlet WOServletAdaptor is not availabletype Status...
View ArticleOn Call Notifications
Is anyone using WHD for on call notifications? I know theres a lot of theories on how it could be done but I'm wondering if anyone is actually doing it. I have to come up with a solution for this and...
View ArticleSCCM Discovery Connection with database instance name
I'm testing the v12 release candidate, but I could never get this to work on the previous version either. Our SCCM database requires the specification of an instance, but there is no field for that in...
View ArticleHow are you handling multiple assignment tickets?
We are in the process of migrating to WHD from another solution. One of the features I will miss is the ability to have 1 ticket but multiple assignments. An example would be a new employee that gets...
View ArticleRename a label?
Is there a way to change the word “Problem” within the tickets for “Ticket Type”. There are currently three choices – Service request, Incident, and Problem. There is also a side menu attached to...
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Table 'whd.API_KEY' doesn't exist
I am running WHD on Ubuntu 12.04 LTS. I am using MySQL as the database with Apache as the web server. A couple of weeks ago, I mistakenly applied some patches/upgrades to MySQL that caused numerous...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
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WMI
Has anyone that has installed V12 had any success with asset discovery through WMI? I've tried it but only get the following: I'm sure its probably a config issue on my side.
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