We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application.
Our users authenticate using Active Directory, and we have Web Help Desk configured to use it for authentication.
From what I'm seeing, ADFS is the route we'd need to take, but we don't currently have it implemented in our environment. It looks like quite a bit of overhead for login.