Hello All,
Under processes we have set up an Action Rule. This Action Rule is designed to change the Priority Level of a ticket as well as add notes to the ticket. In addition, the rule also sends out an email. We are using Office365 for email services. This works just fine when sent to an AD user in our environment that we can pull up from a search in WHD. However, we are unable to send email to a distribution group or to a shared mailbox that exists only in the cloud (no associated AD user). We are using dynamic distribution groups in o365 and we would prefer sending to the group rather than specified individuals owing to changes in staffing over time. Any suggestions?