Hello -
I had a user submit a ticket we almost overlooked. The user had an attachment on the submitted e-mail that was around 160mb, and the HD system reported the error to our HD staff in the Messages section, so we were able to retrieve the email and create a ticket for the issue. Otherwise this issue would have been missed.
Our instance of WHD is running on Server 2012R2, 8gb total memory. In the WHD.conf the memory is set as follows:
MINIMUM_MEMORY=256
MAXIMUM_MEMORY=2048
MAXIMUM_PERM_MEMORY=512
The error message in WHD is:
The helpdesk was unable to read an email with the subject: "************" in email account *********** due to the following error:
Java heap space
Please remove this message from the inbox and, if possible, send it as an attachment to exchangesupport@webhelpdesk.info.
I'm also going to do as the error message suggested, but maybe someone out there has a solution for this or has seen it before.
Thanks!