Example:
email sent looks like this
to: support@support.com (this is our support email address for WHD)
cc: client1@support.com; client2@gmail.com; client3@msn.com
Requester receives response by WHD that ticket #500 is generated -
client2@gmail.com replies all to the email
WHD creates ticket #501 instead of adding to ticket #500
Can I change this setting? I would like to have all responses in the same ticket. This includes vendors responses.
Thank you