Where do you adjust the email sent to customers that removes all of the ticket information or at least push that to the bottom of the email. When a technician is communicating with a customer, the customer has to scroll to the bottom of the email to see what the commits are. The beginning of the email is the Client and Ticket info boxes. Is there a way to push the Note section to the top of the email? What tends to happen is the customer doesn't realize there are commits he or she needs to respond to cause they don't see it right away. Any help here would be appreciated it.
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