Is there a way to configure WHD to email clients and let them know that their ticket has been updated without sending them any of the details from the ticket?
My specific use case for this is that we have clients with security concerns and don't want anything about them or their systems being sent out over email. I would like to update their tickets and have WHD send them an email just letting them know that their ticket has been updated and that they need to go to the WHD web portal to look at their ticket to get more details.
Thanks in advance for any suggestions on this!