I have set several Tickets > Request Types > Default Priority, but when I assign (Categorize) the ticket with the Request Type, the Priority is not 'obeyed'.
I have the following Priorities: Immediate, Today, Tomorrow, Week, None
I have the Default Priority for Request Type Software > Schoology set for "Today"
Yet when I modify an incoming Open ticket to Software > Schoology, the Priority is "Week".
???
I don't see anywhere else to set the Priority, so I am not sure why it isn't working.
I have other Request Types that do 'obey' the Default Priority set in Setup > Tickets > Request Types, so it is very confusing why some work and others do not.
Ideas?
