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Default Priority

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I have set several Tickets > Request Types > Default Priority, but when I assign (Categorize) the ticket with the Request Type, the Priority is not 'obeyed'.

 

I have the following Priorities: Immediate, Today, Tomorrow, Week, None

 

I have the Default Priority for Request Type Software > Schoology set for "Today"

 

Yet when I modify an incoming Open ticket to Software > Schoology, the Priority is "Week".

 

???

 

I don't see anywhere else to set the Priority, so I am not sure why it isn't working.

 

I have other Request Types that do 'obey' the Default Priority set in Setup > Tickets > Request Types, so it is very confusing why some work and others do not.

 

Ideas?


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