We are running Web Help Desk Version 12.5.2 - Build #12.5.2.84. I've just recently added the Department attribute mapping in our LDAP connection to Active Directory. I'm seeing that I can get new tickets to auto include the client's department that is being pulled from AD. I'm wanting to know how do I go about getting the current tickets updated to include this information? I can manually do this as the field is showing up for me but this is a very long manual process.
Reasoning behind this is department heads are wanting to know how many active tickets there are for their department and how many are at each status level.
Thank you in advance for any help.
