We are new to WHD. Trying to figure out how to categorize projects and view them as such. Example; I often have several large projects that are similar in scope. Each project has multiple tasks. I'd like to view the Project as a whole and all tasks associated with it, without seeing every task when I view my tickets. That creates a view with hundreds of tickets and is impossible to sift through. I need a way to have child tickets hidden in that view, perhaps with a carat dropdown to view them on a per-task basis. This has been a very basic feature in other helpdesk software we've tried and is essential for our needs. I'm sure I'm just missing something obvious, but have been searching for quite some time and haven't come across what I'm looking for. Thoughts?
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