So, we had 6 incidents today that I wanted to assign to a Problem ticket.
I don't know if my way of thinking is way off base, but this isn't very intuitive.
I create a Problem Ticket. I added a Subject/Description which just summarized what was happening. I then "thought" I could click on the Problem TAB and search for Incidents and Link them. WRONG.
It appears I then need to go back to my list and search (or filter) on the Incident tickets, THEN Check each of them, THEN do a Bulk Action, THEN search for the Problem ticket and click the LINK button, THEN apply the Bulk Action.
Really?!? That seems very clunky and unintuitive and probably the reason I have never problem ticket to this point. Creating the problem ticket wastes a lot of time.
Hopefully, someone can steer me in the correct direction and let me know what I am doing wrong so I can streamline this process in the future.
thank you in advance…