Hi,
I built a powershell script that will invoke restmethod API to create a new ticket in the Web Helpdesk Ticketing system. I have been working in my companies development system and I got everything to work as I needed. There are concerns that using API in the production system will cause issues. I wanted to find out if there are any pros and cons for using the API to create new tickets.
Does anyone know how the API works in the system? Does it directly hit the database or is it invoking the front end of the system?
I hope this make sense. I just want to alleviate everyones concerns as I feel that this will benefit us.
Can anyone advise?