Is this possible? Example: During after hours/weekends I have a rule that auto-closes low-priority/non-critical tickets with an email to the client instructing them to contact their supervisor for assistance or re-create the ticket during normal business hours (this cuts down on ticket noise during low-staff hours as well as promoting end users to read the FAQ's to resolve their own issues).
Currently I manually enable these rules at the end of the day, and manually disable them in the early morning. I'd like to have a criteria or some kind of trigger that activates the rules after a certain time of day + days of the week.