I just had a technician tell me that in order to have the flag stick on a ticket, you have to save the ticket. He believes this is something new. He doesn't remember having to save the ticket after flagging it.
Are we wrong?
Thanks!
I just had a technician tell me that in order to have the flag stick on a ticket, you have to save the ticket. He believes this is something new. He doesn't remember having to save the ticket after flagging it.
Are we wrong?
Thanks!