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"pretty" emails

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Hey guys, I used to work at a company that used WHD, and we used to get 'pretty' HTML emails from the server like you see below. Everything is in a bounding box, things are neat and just look better.

 

pretty.PNG

 

 

 

Currently the company I started bought WHD, and the tickets we're getting look like this:

 

ugly.PNG

 

 

Not nearly as pretty, and they confuse the hell out of my clients. Is there a way we can change the ticket style to the way I previously had with my old company? I've looked through the Admin Guide, and the Setup page, but can't find the setting.


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