We've recently moved from Spiceworks to the SolarWinds HD, and I have a few questions about accomplishing things we used to do in SolarWinds.
- How do you remove "New Account" button on the login page? We use AD accounts for login.
- Spiceworks had a system allowing you to overwrite styles, so we added things like open ticket counts for various users on the "full ticket list" page. I see there's "Group Tickets" as a count, but how can I add more? For example, we have a user/group called "Analyst" we would like to show the open ticket count for.
- For techs, where is a quick search? I'm looking for a search box that I can type into and it searches most fields. Something simple and quick.
- How can I add a menu to the helpdesk? I want to add a dropdown that lists "Useful links", available on the tech helpdesk page.
- Can anyone explain this KB for me? Does it autologin to AD, or does it bypass accounts completely? http://knowledgebase.solarwinds.com/kb/questions/4241/How+To+Enable+Clients+To+Log+In+To+Web+Help+Desk+Without+A+Password
Thanks!