Hi there fellow thwackers,
We've recently implemented Web Help Desk and after the initial "what do we do with this?", I feel that we've gotten the hang of it and will be going live with it as our Asset and Ticketing system.
However, I have one small question and that is around the ticket custom fields.
- Service Affecting: Yes; No
- Services Impacted: Text field
- Service Impact Start: Date Time
Ideally, of the three fields, 2 and 3 should only be visible/required if option 1 = Yes.
Where as at the moment, the techs needs to answer all three options (all be it with N/A and some random date time) before the ticket can be saved.
Is this possible to create the dependencies?