WHD and Patch Management
I do not use WHD for assets but was wondering if anyone is using it to inventory servers and do some kind of patch management. I've recently been handed the responsibility of organizing our patching...
View ArticleBest way to create a manager view
Hi All, Looking for some advice. We have a senior manager who would like to have "View only" access to WebHelpDesk to see all open / pending tickets for the three Tech Groups that come under their...
View ArticleWHD - Change status when ticket Escalated or De-Escalated
We are trying to use status of "Working" when a tech has acknowledged and actively working on a ticket. As a result when a ticket is escalated or de-escalated the tech has to remember to set the...
View ArticleCan you set tech permissions to create reports without giving Admin access?
From what I understand of WHD, you need to have admin rights to be able to run and/or create custom reports. Is that true? Of can I create a guest account that I can give permissions to run and...
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Tech notes field vanishes
We're seeing an intermittent bug where when you click the green + to add a new tech note in the tech interface, the whole tech notes section is removed from the screen leaving just the header: We're...
View ArticleBad codification when downloading TSV file. Now SQL SELECT.
Good morning! I am trying to export the TSV file of all tickets in order to read them into another application. But no matter how I try to import it via programming languages, it gives me back...
View ArticleAvailable Survey Tags
I've been using WHD for a while now and would like to implement a survey. I'm currently testing it to see how the end user sees the survey but the reminder e-mails are not clear what ticket the survey...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View ArticleTicket numbering in Web Help Desk
Is it possible to add a prefix to Incidents and Changes? For example, I'd like all Incidents to start with INCXXXX and all Changes to start with CRXXXXX. If so, where is this done. Thanks
View ArticleAuthentication to log on
Hello all iv just installed solarwinds on a server and iv got the email all setup so that tickets come in and the user gets a reply when they send in a request. this may sound silly how do i set it up...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleMain support Address is cc'd in other emails
Our Main support address that we are using in WHD is occasionally cc'd in support emails from our clients so we are aware of the situation at hand. This does not mean we will be handling, but we need...
View ArticleRoom Booking
Is it possible to use the asset feature in webhelpdesk to create a room booking system?Would also be handy if clients can view calendars to see when rooms are available.
View ArticleSOLARWINDS WHD WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION.
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB...
View ArticleHow to use action rules to re-assign tickets
We have been working on this system for a while and were able to find a way to reassign tickets to groups outside of the assigned request type. I will share our craziness later. Here is our new...
View ArticleCan you set tech permissions to create reports without giving Admin access?
From what I understand of WHD, you need to have admin rights to be able to run and/or create custom reports. Is that true? Of can I create a guest account that I can give permissions to run and...
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Web Help Desk, Error while updating the database
I had the eval version, Web Help Desk 12.3 and upgraded to a licensed version 12.4. The upgrade went OK but then I was prompted to upgrade the database through my web browser and got the following...
View ArticleHow to setup 2 or more domains in WHD
Im not sure if this is the forum but i need some help!!! We are in process of setting up one to one in our high school and i need to know how to setup another domain so we can send out emails when...
View ArticleAsset Discovery only showing devices I've logged into
Hi everyone, when trying the WMI discovery here or using LAN Sweeper only computers I've ever logged into before (ie: servers and my desktop/laptop) are being scanned. Any idea why? Is there a specific...
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Client Portal: Modifications to Default Request Type and Client's Profile
Client Portal Default Request TypeCan I edit or add new fields?Can the default request type be turned off and have a different request type be defaulted to show? Client Portal Profile tab/pageCan I...
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