Custom Note Fields?
Love the custom fields functionality, but as far as I can tell it only exists at ticket level. My team log work time against each note, but I would another field to mark billable time against each...
View ArticleRequest for Product Information and Pricing
Hi, would like to know if there's any Pre-Sales team who can help on Product information and pricing? Understood there might have time zone issue.. would you please help to check and advise if there's...
View ArticleHow do I make the Tech field Required?
We are currently experiencing where a technician would modify a ticket, but not select themselves as the Tech. So we have to go back into the ticket and assign it to them. Is there a way to make the...
View ArticleWHD - Multiple Client Recipients
Is there a way to add multiple client email recipients to a ticket? The idea behind this is to have a list of client recipients who receive ticket update emails, with notes that are hidden from the...
View ArticleCustom Fields for Ticket causing issues
When a ticket is created and the request type is chosen the custom fields appear which is good, however if you start typing in the Request Detail field and then think oh dear I got the wrong Request...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View Article18 second delay in sending outgoing mail (Exchange)
Does anyone know of a setting that I can change that may correct an issue I have whereby sending an email out to a client takes around 18 seconds to send? Basically I can receive and send emails, but...
View ArticleCustom Fields for Ticket causing issues
When a ticket is created and the request type is chosen the custom fields appear which is good, however if you start typing in the Request Detail field and then think oh dear I got the wrong Request...
View ArticleWHD Dashboard / Scorecard
Hi Everyone, I have had a request to setup a dashboard for Web Help Desk that shows some simple statistics. The idea being that it will be displayed on a TV screen and everyone in the office can...
View ArticleWHD Query
Hello All, Can someone please help me to understand the total number of assets that can be managed by basic WHD license. This can be a layman question, but seriously i need to get back to a customer on...
View ArticleE-mail tickets are disabled for your account
I have a user who tried to submit a ticket via email and he got a response that: Subject: ERROR: Your support request could not be processedE-mail tickets are currently disabled for your account.I'm...
View ArticleUpgrading WHD on Server 2008 to a deployed OVF
I have an existing WHD installation on a physical 2008 server and want to migrate everything to a deployed OVF in my virtual environment. How do I go about migrating the data over?
View ArticleThwackCamp 2016
I just reviewed the event schedule for ThwackCamp 2016. I am disappointed that I could not find a session on Web Help Desk.
View ArticleSOLARWINDS WHD WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION.
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB...
View ArticleIs it possible to unmerge tickets
Good Morning, I have a tech that has inadvertantly merged two tickets, and has realised that these tickets weren't meant to be mergered together, is there a way I can seperate these tickets back to...
View ArticleHow can I remove the Help Desk Name from the header
I've added our own logo which includes the name we want to call our site (no different that the default Classic view as the text for Web Help Desk is a part of the logo on that template). However in...
View ArticleCustom Note Fields?
Love the custom fields functionality, but as far as I can tell it only exists at ticket level. My team log work time against each note, but I would another field to mark billable time against each...
View ArticleWHD - Multiple Client Recipients
Is there a way to add multiple client email recipients to a ticket? The idea behind this is to have a list of client recipients who receive ticket update emails, with notes that are hidden from the...
View ArticleIs there a way to schedule a TSV?
I'd like to automate the creation of a TSV for all open tickets. Is there a way to do that?
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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