Barcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
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Dashboard not reporting correctly from query
I have a dashboard I setup to show me closed tickets this year (2016) sorted by department. I've built a query in the search screen that searches tickets that match the following criteria:When I run...
View ArticleTicket not Auto Assigning
Hi, I have a Web Help Desk Environment.I have created some tech and some clients.For example, i have a network tech group and it is assigned to a Router Request Type.I enable A-Level tech as the option...
View ArticleTech Group Location Group Mess
I have a tech that needs to support all locations for one request type and only 1 location for others. Is this possible?
View ArticleHow to authenticate/impersonate as a customer via the API
I'm trying to create an intranet application that integrates into Help Desk for a client. I can't see a way to integrate into the client interfaces http://server/ra/clientInterface/without knowing a...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleCould not find corresponding client
Our IT manager is getting "Received request from address '(*correct and valid email address*)' to approve a ticket, but could not find corresponding client" when doing approvals. The approval works...
View ArticleShow Ticket custom field in ticket list
I've created a ticket custom field. Now I'd like it to show in the table layout of tickets. Am I missing an obvious way to do this or should this be a feature request?
View Articlehow export notes
At the moment WHD is too simple to calcolate directly the invoices(see my ideas:the billing rate should be more flexibleuse "Service Time Block" to contracts prepaid in currency instead "time" or...
View ArticleWhere's new Apple Push Notification Certificate?
The previous Apple Push Notification cert that was released back in August 2015 expired on July 6. The old one is the only one available in my Downloads. Where's the new one?
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleUsing the Survey features help
I'm looking into this feature but heard upon first implementation it sent an invitation for all tickets ever created which was problematic and confusing for staff. Can I get some clarification on how...
View ArticleTicket Type in WHD DB
Hi, I am trying to build a report based on the data from WHD.Where is defined in the DB the "Ticket Type" ie "Service Request/Incident/Problem"? Thanks
View Articlehow unset a Ticket Custom Field?
I've used a "ticket custom field" (a single choise type: "not yet; done") to trigger an action ruleThis field is an "Additional Activated Custom Field" for only one state, not visible by any Request...
View ArticleHow to change filter criteria??
Dear all, Is there anyway, we can change/update the filter criteria of the assets while creating a request? Right now all assets are being shown according to Department, can we show according to the...
View ArticleDifferent approval process for a single request type
I am led to believe that in WHD, only a single approval process can be created for each request type.For instance. we have two schools operating under a single management hence, the Teaching Staff...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleCan you update Client location with SQL
I want to do a bulk update of the location field for my clients.
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