Powershell rest api update custom field
Hi I am battling to get to grips with the rest api.I am using the below PowerShell script which does not throw any exceptionscan anybody shed some light on my dilemma The full story: { I am using...
View ArticleHow to change ports used?
I'm trying to set Web Helpdesk to use port 80 instead of 8081, but I must be missing a step. I've already changed the whd.conf to use the DEFAULT_PORT=80 and restarted the WebHelpdesk service, but it...
View ArticleBank Holidays?
Does anyone know if Solar Winds Helpdesk takes into account bank holidays when it calculates the SLA's? and if so where this data is pulled from? i cant find anything in the documentation. Thanks
View Articlelimit specific client(s) to web interface
I know this can be done by location but Id like to configure executives so they can enter by email but all others cannot.. method? Tried a search but didn't see anything and tech support is getting...
View ArticleNew FAQ Alert...Is This Possible?
I have been searching for a way to receive an email alert or see an alert within the WHD when an FAQ is pending approval. Is there a way to be notified when a new FAQ has been created and requires...
View ArticleCisco Port unlock - Question for Solarwinds users
Hi Guys, In our large organisation we have port security enabled and we spending good amount of time to unlock ports. Most cases are for new users and those who moving to different office space.We...
View ArticleRequest Types & Ticket Routing
Is there anyway of routing tickets to a Tech Group Rather than one Individual ?
View ArticleWeb Help Desk API, cURL PHP example? (PUT Data)
Question:Does anyone have an example of a PHP cURL PUT method for Web Help Desk? ! Trying to accomplish:I am trying to link a chromebook(asset) with a student(client) using the PUT method.I would also...
View ArticleCreate Ticket from Secondary Email Address?
Hi, we would like to have tickets created when an email is received from the secondary email address. In our testing this doesn't seem to work. Is there something else we need to do besides add the...
View ArticlePurchase Order Line Items
I have found out that when using the purchase order feature, that i'm limited to only 17 line items for 1 purchase order. I have a purchase order for around 190 computers. But, when I try to put in...
View ArticleAssign to Level 2 Tech Group Directly?
Our setup includes automatic routing of tickets first to an on-site technician who can then change the request type and/or escalate to level 2 (centralized) support. The idea is that when end users...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWeb Help Desk 10.x - Expired License
I have a earlier version of Web Helpdesk 10.x . The purchased permanent license for 7 technician accounts has suddenly "expired"!!Please help!!!
View ArticleNew FAQ Alert...Is This Possible?
I have been searching for a way to receive an email alert or see an alert within the WHD when an FAQ is pending approval. Is there a way to be notified when a new FAQ has been created and requires...
View ArticleThe Web Help Desk service was launched, but failed to start.
Hi All, I am new to solarwinds tool and just finished installing Web Help Desk. However Web Help Desk in not starting and I am getting below error in log file: ERROR | wrapper | 2016/05/30 12:19:05 |...
View ArticleHow to change ports used?
I'm trying to set Web Helpdesk to use port 80 instead of 8081, but I must be missing a step. I've already changed the whd.conf to use the DEFAULT_PORT=80 and restarted the WebHelpdesk service, but it...
View ArticleNew FAQ Alert...Is This Possible?
I have been searching for a way to receive an email alert or see an alert within the WHD when an FAQ is pending approval. Is there a way to be notified when a new FAQ has been created and requires...
View ArticleIs it possible to assign multiple clients to the same ticket?
Hello - We are trying to find a way to allow a project manager to view the progress on tickets that are being worked on for projects that they own, without the need to set the PM up as a tech and need...
View ArticleShow in Linked Parent Ticket
I don't see link to parent ticket in the Task- Task Element, can someone point me where it can be selected to show up.
View ArticleCisco Port unlock - Question for Solarwinds users
Hi Guys, In our large organisation we have port security enabled and we spending good amount of time to unlock ports. Most cases are for new users and those who moving to different office space.We...
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