Check who modified a client in WHD
HiI want to track/check who modified a client in WebHelpDesk.Where it keep track of all staff/tech activities.
View ArticleTech License behavor.
I would like to know how the tech license behaves. By that I mean if you have a license for 100 people does this mean that your application can only hold 100 tech accounts? Or is it more of a floating...
View ArticleClient Alerts
When a ticket is raised the client receives a mail. This is as below TlCKET 99 Ticket 99Richard, thanks for using the help desk. You can check the status of your ticket (99)...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleTeamViewer with Web Help Desk
Is there a way to use TeamViewer with Help Desk so I can click on a user and be able to log into their computer?
View ArticleWeb Help Desk error when creating a Change Advisory Board
Hi All, Looking for a bit of help - I have logged a support case as well but thought I might as well ask here also. I am in the process of trying to configure and set up a Change Advisory Board for our...
View Articleresetting web helpdesk master admin password
Hi We had admin account however the password is no longer working and we need to login to this to manager the other tech licenses. Support has currently expired and we are wondering if there is any...
View ArticleList sorted - Advanced Search
Is there a way to sort the list of fields alphabetically for drop-down boxes? Such was in the Advanced Search for tickets -- when you click the drop-down, it is painful to find the field you want. If...
View ArticleFont is of WHD email messages
I have used the size tags in several email templates to increase the size of the font of the email messages being generated by WHD. I don't see a template for emailing a note (hitting "send" next to...
View ArticleAttachments Bigger then 1MB?
So I am in the testing phase of deploying WHD. One of my test bunnies was trying to submit a ticket through the web interface and said she coudnt copy and past a screen shot into the "Request Detail"...
View ArticleRequired Fields - Not Working
I have a custom field that is clearly marked as Req'd in the setup and has the red asterisk by it on the form but people are still able to submit tickets without selecting anything from that field....
View ArticleClient Login Landing Page
When a client logs into WHD is there a way to configure and control which page they land on first? Currently it seems that any time a client logs in the land on the Request page, is there a way to...
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Database Migration Error
I had an extremely outdated version of Web Help Desk - v.10.2.0.35 - and recently went through the upgrade process to v.12.5. All seemed to go smoothly from v.10 to v.12, but I ran into an issue going...
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SQL Tables and Power BI
Hi, I need some help. I've been tasked with creating a Power BI report from the data in Solarwinds Web Help Desk. I've searched the forums and I did find a mention of what tables I should be pulling in...
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12.5.1
So I noticed that WHD popped up as new in Customer Portal today. On the initial page it shows as 12.5.0- However the download link shows 12.5.1. The Release Notes link goes to release notes for 12.5.1...
View ArticleWeb Help Desk error when creating a Change Advisory Board
Hi All, Looking for a bit of help - I have logged a support case as well but thought I might as well ask here also. I am in the process of trying to configure and set up a Change Advisory Board for our...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleTeamViewer with Web Help Desk
Is there a way to use TeamViewer with Help Desk so I can click on a user and be able to log into their computer?
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