Email to create ticket can fill out forms?
When an email is sent to create a service ticket, the Subject of the email becomes the title of the ticket and the body of the email becomes the body of the ticket. We have some custom fields - Legal...
View ArticleCSS tweak for image auto-sizing in ticket notes
We noticed that images linked into ticket notes (and ticket request detail) weren't scaling to fit automatically. Since some of the images we link are rather large (photos from mobile devices, scanned...
View ArticleWHD Asset discovery not finding all PC's
We are running WHD 12.5.1 and using Asset Discovery (WMI) - all the IP address ranges have been set up and most of the PC's are automatically found.But there are some PC's that WHD just doesn't find.We...
View ArticleRESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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12.5.1
So I noticed that WHD popped up as new in Customer Portal today. On the initial page it shows as 12.5.0- However the download link shows 12.5.1. The Release Notes link goes to release notes for 12.5.1...
View ArticleLink to a FAQ
We really haven't made use of WHD FAQs yet, mainly because our users submit tickets via email. SO… What I am wondering is, can we include a FAQ as part of our Notes back to Clients, with the FAQ being...
View ArticleAsset discovery tool cannot reach Windows 10 endpoints via WMI
As the subject states, my Windows 10 PCs can't be reached. Disabling the firewall makes them reachable, so obviously a port or rule needs to be enabled. Can anyone confirm what rule or port this...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleInclude Room when creating Assets by submitting HTTP POST
Hi Does anyone know if it is possible to include the Room when creating assets through POST using .json please? We have all the other fields working but really need to include the Room with the Asset...
View ArticleCSS tweak for image auto-sizing in ticket notes
We noticed that images linked into ticket notes (and ticket request detail) weren't scaling to fit automatically. Since some of the images we link are rather large (photos from mobile devices, scanned...
View ArticleMore WMI questions/concerns
Since I implemented WHD, I am noticing on several computers that the event logs are full of event ID 1035. This is the result of a WMI query against Win32_Product. This query causes hundreds of event...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleWeb Help Desk in DMZ using Active Directory logins
We are running WHD on our LAN for internal support ticket tracking. We want to move it out to our DMZ to allow access to get to it from outside of our city. I am concerned that the client logins that...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View Articlehave an announcement visible on whd?
I searched, but maybe didn't use the right terms. Is there a way to have an "announcement" or something similar visible on WHD? Either on the logon screen or on the ticket creation screen for end...
View ArticleLDAP (AD) Password complexities
We are trying to figure out why our test users can not log into the Help-desk after successful importation via AD. I stumbled on an older article javax.naming.AuthenticationException: Invalid...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleAssets duplicating in WHD.... this is not good
I am seeing assets duplicating, and attributes being mixed among the duplicates, making it really hard to identify what is what. I've been trying to work with tech support on determining what is...
View ArticleCan HelpDesk create a new ticket automatically??
Looking for a way to have the HelpDesk create a new ticket automatically every week on a set day/time. i.e We run some reports on Wednesday nights and the results are save into the HelpDesk...
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