WHD not working after SQL move
I am running WHD 12.5.0 32-bit on a Windows 2012R2 server with a separate SQL server. The SQL server is part of a cluster with multiple instances. I have been moving these clustered instances from...
View ArticleTracking IT Projects in WHD
I'm new to setting up Web Helpdesk, but is there a way to track long term projects separately from common, daily tickets? I wouldn't want end users to be able to create ticekts set as projects, I'd...
View ArticleCan you change the format of outgoing WHD emails?
Hi I am wanting to change the font and font size of the emails that get sent out from the WHD. At the moment, it is very small, and if received on a mobile is very hard to read. I know we can change...
View ArticleSet ticket fields in WHD via email
Is it possible to use some special email formatting to allow an email to create a ticket and set different fields on the ticket? This is something we can do with our current system so I was curious if...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleAssigning 2 techs to one job
Hey everyone. I'm extremely new to the help desk world & had a question. Is it possible to set up helpdesk in a way so that we can assign more than one tech to a job? If anyone knows, that would be...
View ArticleInactive Tech account causes delivery failure to active account
I opened a support case on this, but curious what others have found. Our users are sync'd via LDAP. We also have tech accounts that are not LDAP'd, so Techs actually have two accounts with the same...
View ArticleDatabase query for finding tickets with no approver roles defined
Can someone tell me what they do for tickets that sometimes come in with no department approver role defined? We get a large quantity of tickets and sometimes departments change without my knowledge.....
View ArticleGroup/team leader closure notification
I’m sure it’s possible via a report but is it possible for a tech within a group to receive an email when a ticket is closed with the resolution etc in it?maybe the communications back and forth...
View ArticleDashboard for NOC Display
Good day, Does anyone know of a way to have the WHD dashboard displayed on a screen in a NOC environment, without having to log in with a licenced account.
View ArticleDeactivated accounts?
I have one user that gets https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=20101&siteid=5031#jobDetails=3351508_5031marked as deactivated for no reason I can discern. It's a client,...
View Articlebulk upload criteria for an Action Rule?
Tossing a Hail Mary here..... curious if anyone knows if there is a way to upload about ~400 +/- keywords to be used for criteria in an action rule and if that was not awesome enough.... we would need...
View ArticleWHD not working after SQL move
I am running WHD 12.5.0 32-bit on a Windows 2012R2 server with a separate SQL server. The SQL server is part of a cluster with multiple instances. I have been moving these clustered instances from...
View ArticleWHD Tech note "Prompts"
Hello, I would like to add a few "prompts" to all tech notes.Basically I want all Tech notes to say something like:"Who:What:When:Why:"In order to get our technicians to pass more information along to...
View ArticleDaemon Issue
Recently I have upgraded my iteration of WHD, from 12.2 to 12.5.1 . After doing this I ran into an error : Another daemon was detected, running on host " " . Please change your configuration so that...
View ArticleWriting records into the asset history?
Had Webhelpdesk for a couple of months now... Wonder if anyone can help me? We have 2 different types of asset "vehicle" and "unit" and one type is typically a child of the other (we have a unit which...
View ArticleREST API qualifier values
I'm struggling determining the valid qualifier values for getting tickets in the REST API. Is there any documentation that describes these in more depth? The examples that are given in the Web Help...
View ArticleCan you change the format of outgoing WHD emails?
Hi I am wanting to change the font and font size of the emails that get sent out from the WHD. At the moment, it is very small, and if received on a mobile is very hard to read. I know we can change...
View ArticleDashboards
How do arrange dashboards to be organised by date? Currently i have a dashboard that displys the Date and how many tickets but by order of total number of tickets, i would like this displayed by order...
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