Email Reply to Clients Outside Domain
Hi all. I thought this was a checkbox somewhere but I can't find it. I want to send a reply to people outside our domain when they create a ticket by email. So, joeschmo@gmail.com sends an email that...
View Articleissues with certain webpages not loading correctly
Hi, I have been having issues with certain pages loading correctly but have not been able to resolve the issues. I also tried to create a screen shot to no avail apparently. It's is not with every...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleIs there a way to create a Child Ticket on an existing Ticket?
There are times when a ticket will come in asking for several things to happen, which require different technicians. I would like to 'spawn' Child tickets off of these tickets. Is there a way of doing...
View ArticleAudit Logging WHD Settings
Is there a way to see who and when changed a setting in WHD backend?
View ArticleHelpdesk - Required Mandatory Fields
I have started configuring our Helpdesk solution to match our custom requirements, however I seem to stuck on one issue. Within "Ticket Details" I would like to make the "Work Time" & "Billable"...
View ArticleAdd hidden counter to ticket
Is it possible that I can create a hidden custom field which would auto-number the tickets? I have a request type that tracks roadside assistance requests. One field is for the type of incident that...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleHow to Automate Child Ticket Creation In Web Help Desk?
Recently, there has been some discussion about the need to create child tickets on demand in Web Help Desk. This request has been possible in Web Help Desk since Action Rules and Tasks were introduced...
View ArticleClient Overview
Goodmorning all, Is it possible to make some changes in the client overview? The following things i want the clients to see Request type + parentype (in the tab history)Priority when the client is...
View ArticleAlways email client
The other day a client emailed saying the only correspondence they received was when the ticket was closed. Seems they received the first tech note but then none after. A few questions... save button...
View Articlehow to configure incoming and outgoing mail setting with gmail account
Hi All,I want to know how to configure outgoing and incoming mail setting with gmail account for Web Help Desk.I want to use gmail account for Tech and Client. Thanks
View ArticleEvery ticket ever is showing in our queue
Early this morning I check on our requests and it showed around 65 open requests for our IT dept. I just got back from lunch because my staff were calling me saying ALL tickets are showing up. Our...
View ArticleCMDB for Contracts, Software, Services, etc
Wondering how others are keeping track of Contracts? I know I can put in a Purchase Order for a contract, but there is nothing in the Assets > Purchase Orders that will remind me to renew the...
View ArticleProblem Ticket Issue
So, we had 6 incidents today that I wanted to assign to a Problem ticket. I don't know if my way of thinking is way off base, but this isn't very intuitive. I create a Problem Ticket. I added a...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View Articleissues with certain webpages not loading correctly
Hi, I have been having issues with certain pages loading correctly but have not been able to resolve the issues. I also tried to create a screen shot to no avail apparently. It's is not with every...
View ArticleProblem Ticket Issue
So, we had 6 incidents today that I wanted to assign to a Problem ticket. I don't know if my way of thinking is way off base, but this isn't very intuitive. I create a Problem Ticket. I added a...
View ArticleDeleting old Web Help Desk content
Does anyone have a good MySQL query to permanently delete a job ticket from the DB? I'd basically want to do the same thing the 'Secure delete' button does (don't just mark the ticket as deleted in the...
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WHD Reports not showing time
Hi, when I create WHD reports its not showing time and date it shows only 00:00 for all things exp: open time close time etc kindly suggest. thanks
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