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Parts and Locations
I currently no longer have a need to store a part or two at a couple locations. I have zeroed out the inventory for that location but I keep getting Inventory notices. Is there a way I can just...
View ArticleWeb Help Desk - Client Companies and Location
Hi for everyone, I'm new of Thwack community, and I need help... I'm trying Web Help Desk, and i have this problem: I've create 3 companies (for example A, B, C), 3 Location associated to companies...
View ArticleCan a task be associated with another ticket automatically?
Here's our scenario: A Help Desk technician images a machine, then it needs to go to two application engineers to QC the configuration, then it goes back to the help desk to finish the setup. I...
View Articleautomated email link to check status
How can I change this so it doesnt try to get to my dns name using port 8081? I want it to resolve to port 80 like when logging into my helpdesk. thanks
View ArticleSCCM Discovery Connection with database instance name
I'm testing the v12 release candidate, but I could never get this to work on the previous version either. Our SCCM database requires the specification of an instance, but there is no field for that in...
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleSchema/datatype reference for database conversion from Oracle?
Hi all, We have been running Web Help Desk on Oracle for a while now, but with the upgrade to version 12 I need to convert my database to MySQL as it seems Oracle is no longer a supported database. I...
View ArticleExclude a company from request types
Short version:Is there a way of simply excluding a company from a request type? In request types, you can specify that all companies can see that request type or only specific ones. It would be nice...
View ArticleVariables in custom fields
We use Lansweeper in our networkI would give my techs a direct link to Lansweeper dashboard.The url should be...
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Using PowerShell to Create HTML that can be viewed in Orion
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a...
View ArticleVirtual appliance questions
I am running WHD virtual appliance in VmWare ESXi 5.1 with my team since one week.Next week I want to start involve some enduser in using it.I have a couple of questions on the virtual appliance:vmware...
View ArticleSchema/datatype reference for database conversion from Oracle?
Hi all, We have been running Web Help Desk on Oracle for a while now, but with the upgrade to version 12 I need to convert my database to MySQL as it seems Oracle is no longer a supported database. I...
View ArticleAny idea how to make a report listing all open tickets with tech name and...
I would like to create a report that acrually has useful information on it of what tickets are open and what the ticket has to do with.
View ArticleCertain Users cannot select Request Type
Hello All, I have WEB Help Desk installed. I have it linked to a LDAP. Majority of the users in the AD can login and create tickets, but there is one user that when logged in does not have the...
View ArticleAPI Documentation for WHD?
I am a new user and need some documentation on the JSON and REST API's for WHD?
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Web JetAdmin discovery connection
Has anyone had any luck creating an Asset Discovery Connection with Web JetAdmin V10.3? We already have WJA running and would just like to see if anyone has already had any success in creating a link...
View ArticleWeb Help Desk widgets in NPM
Is there a way to port the WHD widget into NPM so we can view ticket status in NPM?
View ArticleIPhone App suddenly going crazy
Just recently we have had our mobile app mass alerting us with every open ticket (with sound and message) every time a new ticket is open. It makes the program much less useful in this state, and I...
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