Trying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleAddress Search
Is there a way to search clients or tickets by client address. Or is this something that can be set up?
View Articleplugins.moby
I have a WHD deploy that recently moved to Docker containers.All but two are running. On these two, when I load the url in browser, it just hangs and times out.I looked everywhere for an error message,...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleMigrating Web Help Desk to SQL 2016
Does anyone have any documents on a procedure for migrating WHD to Server 2016 and SQL 2016? Currently we're on Server 2008 R2 and SQL 2008 R2.Any help/docs would be appreciated. Just wondering if...
View ArticleAlerts on Nodes after they have been put into Unmanaged state.
I am new to Solarwinds and I am running version NPM 12.3. If I put a server into "Unmanaged" state will the email alerts stop being sent? If not where do I fine "Mute" to shut off the alerts?
View ArticleWHD Client Keeps Randomly Coming up [D] on Tech link
One of my techs' linked client account keeps coming up deleted/disabled out of nowhere. I can fix it by simply unlinking their client account then re-linking it, but it happens again a week later. No...
View Articleplugins.moby
I have a WHD deploy that recently moved to Docker containers.All but two are running. On these two, when I load the url in browser, it just hangs and times out.I looked everywhere for an error message,...
View ArticleAddress Search
Is there a way to search clients or tickets by client address. Or is this something that can be set up?
View ArticleConfiguration of the Technician Interface
Hello, I have looked throughout the forums as to how to change the Tech Interface. Can someone point me in the direction to some documentation? Using version: 12.5.2 Thank you.
View ArticleCustom script as a ticket field
I am new to WHD and I would like to know if there is any way to count the characters on a ticket field. I have made a script which makes this possible but I don't know how I could add this as a custom...
View ArticleTickets Custom Fields - Show field based on previous field selected
Is there a way to set conditions on custom fields to only show if field "XYZ" is selected, If that field is not selected, then hide?
View Articleplugins.moby
I have a WHD deploy that recently moved to Docker containers.All but two are running. On these two, when I load the url in browser, it just hangs and times out.I looked everywhere for an error message,...
View ArticleJAMF Asset Import for iOS devices
Please fix the bug in WHD where iOS devices from JAMF do not import using the JAMF discovery connection. We have over 4,000 iOS devices that we now need to maintain in both JAMF and WHD separately...
View ArticleDisable Tech Account - Can no longer log in as Client?
Hello. We have a new situation that has come up. One of our Technicians has changed positions, and no longer requires Technician access to the help desk. I have gone ahead and inactivated their...
View ArticleEliminating PMI from the request field.
We are a health care provider. How can I stop my clients from entering PMI in the Request Detail. Alternatively, how can I encrypt the request field?
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Custom Fields appearing when not selected
I have 3 custom fields that are appearing in a ticket when they are not selected. Any ideas why this might happen?
View ArticleUnable to relay recipient in non-accepted domain Error
I had to redeploy WHD, latest version. I have Incoming and Outgoing Email Accounts setup properly, both green check-marks. I'm getting an error when trying to send out email from WHD, shown in...
View ArticleLink to a FAQ
We really haven't made use of WHD FAQs yet, mainly because our users submit tickets via email. SO… What I am wondering is, can we include a FAQ as part of our Notes back to Clients, with the FAQ being...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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