External repository for attachments
Hi guys,Is it possible to have the WebHelpDesk attachments outside of the database, in an external repository?If yes, is it possible to have the external repository on a shared folder? (a Nas) Thanks
View ArticleIPhone App suddenly going crazy
Just recently we have had our mobile app mass alerting us with every open ticket (with sound and message) every time a new ticket is open. It makes the program much less useful in this state, and I...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleWork Time Report
Does anyone know of a way to pull a report of technician work time based on the notes a tech enters. Right now the system attributes all the work time entered on a ticket to the assigned tech. This...
View ArticleWeb Helpdesk Approval Process
I would like to use WHD to automate the approval for purchase request but need some help. Lets say Approver A denies the request due to some error that was found. The tech fixes the issue, and needs it...
View ArticleThe department is not appearing on ticket from client information
Hi there I started in a new company and am using WHD for the first time there seems to be some issues with the software which I want to iron out my first is that although clients get "department"...
View ArticleQuick Ticket Generation Problem
When users are logged in as techs and had a ticket previously opened in the 'My Tickets' tab, clicking on the URL which should have some information already populated (rt id, subject etc) does not...
View ArticleHow do I access the defaul PostGreSQL database?
Hi, I am trying to access my database so I can set the starting ticket number, as I want to start from where my old Support System left off. I'm using the default, built-in PostGreSQL database, but I...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleHow Can the Youtube video previews be turned off?
Just looking for a way to turn of the feature where if a teacher request certain youtube videos to be unblocked it shows the actual video from the link they put in the ticket. I want to turn that...
View ArticleUnassigned Tech Ticket Pool
Hi everyone. New member, first post, so please don't flame Have performed a search for this information to see if it's anywhere else but can't find it. Basically the setup I'm trying to arrange in WHD...
View ArticleBranding
I'm looking to "brand" WHD with a dynamic logo based on the URL. For now, I have been trying to use IIS with iFrame pages. However, for IE10 and below, this seems to break the CSS of the site. Any...
View ArticleMigrate DB from OS X 10.6 > vsphere centos
We're trying to migrate our data from a OS X 10.6 Server to a Vsphere Centos environment. We upgraded the OS X environment to version 12 and stepped through the conversion to postgreSQL. We've been...
View ArticleRunning a report to show Warranty Exp dates on Assets
Hi All, I have been filling in the Assets side of Web Help Desk and need to run reports that show the warranty expiry dates, can someone let me know how I can do this Thanks in advance Dave
View ArticleCan a task be associated with another ticket automatically?
Here's our scenario: A Help Desk technician images a machine, then it needs to go to two application engineers to QC the configuration, then it goes back to the help desk to finish the setup. I...
View ArticleIs there a way to get an expiration alert for an expiring FAQ?
I would like the Techs to start putting an expiration on the FAQ's of 1 year by default. Then 1 year later get an alert that the FAQ was expiring so that they could see if it was still relevant. If...
View ArticleClient only showing in ldap search
Quite new to WHD and wanted to know why some names only show up in an ldap search does this mean they are not in the client list and if not how do I make sure that they are. They come up with (l) next...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleFAQ's - has anyone created a report for these or modified the search screen...
My IT Department is tasked with creating a number of FAQ's per month. The challenge in tracking this is when I approved the FAQ, the name that shows on the main FAQ screen changes from the person who...
View ArticleDifferent colour backgrounds on notes
Can some one please tell me firstly is there a reason why certain notes from different people in tickets are different colours. Can the individual tech choose there colour or is it to do with the...
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