Welcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View ArticleClik here to view.
After Migration to embedded PGSql from Frontbase upon LDAP tech login for new...
I successfully migrated from Embedded FrontBase to PostgreSQL embedded. But for new Techs with LDAP enabled upon pressing login button we are getting error as follows.
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleHow can the client form include the priority field for the client to choose?
I found posts regarding hiding this but the opposite doesnt seem to work.I set the Setup > Tickets > Options > Client Priority Option to All Clients but the field doesnt show on the client...
View ArticleHow would I delete all assets out of Web Help Desk
We are currently using Spiceworks for asset tracking and when I went to import all of our information from Spiceworks into WHD it would only take a about 1/3 of the equipment and error-ed out on the...
View ArticleWHD Discovery Connection Help
Hello- I am setting up the demo of WHD and have configured the SAM and NPM discovery connections, is there anyway to get the node names into WHD with manually typing each one? Also, if someone could...
View ArticleWHD, Windows and Self-Signed Certificates
How do you guys recommend getting the web help desk to use a self-signed certificate for SSL that needs to be exportable to windows machines? For instance: WHD Server Name: WHD-1 Domain DNS Alias:...
View ArticleCould anyone provide an example of using REST in HTML
I am trying to learn REST and would like to start with a simple html form that makes a GET request for some request types. I can't seem to find an example that shows the syntax for the full HTML code...
View ArticleClik here to view.
WHD and SCCM and Attribute Mapping
Can anyone explain how WHD retrieves data from SCCM and what fields/queries it is using? I assume it is doing a direct SQL query against the SCCM database. What I am trying to discover is what query...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWeb Help Desk Feedback Sessions - Need Participants
I’m Julie Bailey with Sage Research & Design, a consulting firm working with SolarWinds to conduct user feedback sessions for various products. We are looking for current Web Help Desk customers to...
View ArticleHow can I delete all Purchase Orders for the PostgreSQL database?
I've seen the SQL queries for deleting all assets from PostgreSQL, which I have used successfully. I need to do the same thing with all purchase orders. Does anybody have the query syntax for this...
View ArticleCreate Ticket via API
Here is my little test code to try to create a ticket. I get the following in return "Your request produced an error." Ideas? <?phpfunction http_response($url, $data) { $data = json_encode($data);...
View Article12.1 MySQL database update issue
We've attempted upgrading to 12.1 from 12.0.1 numerous times and are encountering and error being thrown up once the logging into the interface and attempting the required database update, which always...
View ArticleHelp! How can I make tech assignment a required field before it is resolved...
I am trying to make the tech assignment a required field before it is resolved or closed. I have noticed some techs closing tickets without assigning it themselves and this will skew monthly reports.
View ArticleClik here to view.
Email updates duplicating?
I've noticed that in a majority of tickets, when a client or tech updates a ticket via email, the ticket note duplicates. In the below example, the client updated the ticket via replying to the ticket...
View ArticleWidgets - how to configure them
Hello, Since beginning of the year we use WHD. The application is very powerful and helps us a lot to organize our work. Because of this we learn each week a something new about the application. An...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleStudent Worker Using WHD
We have a student worker in our department that has been given a login and assigned at a technician. The only issue with this is, he's able to see all the technician notes for other tickets. Is there...
View Article