Encountered error while attempting to send email:...
When setting up WebHelpDesk to work with Office 365 you get the following error when setting up the smtp outgoing mail connector. Encountered error while attempting to send email:...
View ArticleRefresh keeps going disabled
The refresh i have it set to 5 mins but it constantly goes to disabled, how come? Version 12.1.0
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated July 15, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page...
View ArticleManual install Exchange SSL cert
Hi, For some reason my whd wont automatically work with an Exchange SSL connection. I logged a ticket about it and a developer installed the ssl cert manually via Portecle however there aren't any...
View ArticleStyle sheet gallery?
In WHD 12.0, under Setup > Look & Feel, there is a button for 'Style Sheet Gallery'. I was hoping to find some style sheets, but got a '404 Not Found' instead. It points to...
View ArticleADFS and Webhelpdesk setup
Are there setup instructions on how to get ADFS up and running with Webhelpdesk? I'm not familiar with ADFS at all, so I was checking to see if there were instructions on how to get the two systems to...
View ArticleCreate ticket using XML document
The API documentation describes how to create a ticket by sending the server a .json document. Is is possible to create a ticket by sending a .xml document? If so, is there an example for an XML...
View ArticleCan an incoming email account be set to accept messages when there is no...
We have an incoming email account set up (productsupport@company.com) that will receive emails from anonymous external users. The problem is that WHD is rejecting the emails with...
View ArticleIs there a way to attach a document to an asset?
We are currently running WHD 12.1 and I would like to know if it is possible to attach a file to an asset, specifically the form listing the assets signed by the employee so we can retrieve it if there...
View ArticleWeb Help Desk widgets in NPM
Is there a way to port the WHD widget into NPM so we can view ticket status in NPM?
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleRefresh keeps going disabled
The refresh i have it set to 5 mins but it constantly goes to disabled, how come? Version 12.1.0
View ArticleWHD Data Dictionary
Does anybody have a Data Dictionary for the web help desk database?
View ArticleADFS Single Sign On
Has anyone implemented it and have a easy to follow guide? (the solarwinds one isn't really suitable for newbies!)
View ArticleWeb Help Desk Feedback Sessions - Need Participants
I’m Julie Bailey with Sage Research & Design, a consulting firm working with SolarWinds to conduct user feedback sessions for various products. We are looking for current Web Help Desk customers to...
View ArticleRemoving FAQs
What is the best way to manage FAQs that are no longer relevant? I don't see any way to delete FAQs.
View ArticleLDAP sync w/ Web Help Desk
I am getting users coming in as: James FitzPatrick [i] after importing assets. The only way I have seen to avoid this is manually click each user after searching LDAP. Is there a work around for this?...
View ArticleImport assets of NPM into Web Help Desk
Hello there, right now I'm trying to get my devices from my NPM into the asset list of the web help desk.I have an express installation version of NPM which means that I'm not using a...
View ArticleWHD and the fact that it can not count
I have noticed that a lot of the calls on our system where they have been passed their due date are not being counted properly. I will give you an example of what I mean. I have a call on the system...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
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