LDAP Client Authentication in REST APIs
Greetings Team Thwack Overview:I am developing an App in Jive where we need to fetch & post tickets in Web Help Desk using REST APIs. Jive will be frontend and Web Help Desk will be used as...
View ArticleError whd the WHDDaemonMode
No daemon activity detected. Check that at least one instance of the application has been configured as a dedicated or background daemon. For Tomcat deployments, this is done with the WHDDaemonMode...
View ArticleWeb Help Desk REST API
Has anyone had success using the session key authentication with Ajax calls?I can get the session key through ajax, but requesting, for example, tickets, with the subsequent sessionKey, I get 401...
View ArticleREST API Ticket Calls - 25 Max?
I am trying to create a REST API call that will get a list of all open tickets (for a dashboard), but I am running into the fact that the limit is 25. This seems crazy low...the REST API documentation...
View ArticlePublish WHD using ADFS WAP
Has anyone sucessfully published the web helpdesk application using ADFS web application proxy?I have ADFS/SAML2.0 configured and working internally. The WHD is published using the WHD replying patry...
View ArticleClient vs. Tech accounts
I have created my tech accounts and now I am looking to integrate my client accounts with LDAP. When I complete the process I receive the error message " The Tech was saved. Warning: Client Scott...
View ArticleHow would I delete all assets out of Web Help Desk
We are currently using Spiceworks for asset tracking and when I went to import all of our information from Spiceworks into WHD it would only take a about 1/3 of the equipment and error-ed out on the...
View ArticleSingle Sign On (SSO)
We would like to setup single sign on in our environment, but were wondering if there is a welcome page or banner that the client will see when launching the client portal in order to identify the...
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleOn which platform do you run WHD?
Our WHD installation started out on a Mac server under someone's desk long ago. It was then moved over to Windows so it could run on a platform that could live in the data center. At the time, Windows...
View ArticleADFS Single Sign On
Has anyone implemented it and have a easy to follow guide? (the solarwinds one isn't really suitable for newbies!)
View ArticleWeb Help Desk - REST API Assistance Needed
I am attempting to use the rest api do provide a dynamic feed (using power query) of tickets for a centralized reporting Excel spreadsheet.I've been partially successful do that with the following...
View ArticleChanging SSL Methods
So, in light of the recent Heartbleed attacks, I've been encouraged into looking int getting all our internet-facing websites more secure. I've been running tools at Qualys SSL Labs - Projects / SSL...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleQuestion: How to set up WHD Mobile app (securely)
We want to start using the WHD Mobile app on our iPhones. Our Network admin wants more information on how to set up the app for secure access to our WHD server. Any suggestions or documentation?
View ArticleLDAP Client Authentication in REST APIs
Greetings Team Thwack Overview:I am developing an App in Jive where we need to fetch & post tickets in Web Help Desk using REST APIs. Jive will be frontend and Web Help Desk will be used as...
View ArticleWHD Shibboleth
Hi All, Anyone able to configure Shibboleth for SSO? Appreciate if you can share us the instruction on how you are able to set it up. Thanks.
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleCreate a Child Ticket from a Ticket
Is there a way to create a Child Ticket from an existing ticket without resorting to creating a Task or Action Rule? There are times when a Ticket is submitted, and I would like 2 techs to be involved....
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View Article