Basic questions on ticket reassignment
I tried doing my research in the forum first to get my answer and although I see several posts on ticket reassignment, I haven't seen one which answer my questions, which are... When a ticket has been...
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Call for WHD 12.4 Beta 1 testers (is security and FIPS your thing?)
We've just came to the Beta 1 phase of version 12.4 and we are looking for feedback! If you are interested to participate in WHD 12.4 Beta 1, please sign up here This Beta is focused heavily on...
View ArticleHelp - Enabling Clients To Log In To Web Help Desk Without A Password
Hi, ive followed the guide below on how to enable client logins without passwords ( i will be pushing an application that forces the logged on user into the ?username="") the only way i have managed to...
View ArticleMake a Room hidden so clients cannot select it.
I was wondering if it's possible to have a room in a location made "private" so only Techs can utilize it. I don't want it to appear as an option for clients when they're logging a job.For example our...
View ArticleAutomated Webhelpdesk Query Output
Hi Does anyone know if its possible to automate a query within Webhelpdesk, and have a ticket list sent to recipients via email? I'm trying to produce an automatic forward schedule of change with the...
View ArticleOnboarding process managed by Web Help Desk
I am looking to see if anyone is currently using Web Help Desk to manage the new hire onboarding process. If so how did you accomplish this task. What I am trying to do is have a single ticket to start...
View ArticleCustom Fields are Acting Goofy
I have a request type of "Network" with two subcategories and a have a request type of "Mobile" with two subcategories. For the "network" request type I have three custom fields that are each popup...
View ArticleQuestions about FAQ section
The user guide is not very helpful for the FAQ section, we've found. Is there instructions on how exactly to search? We've been able to find FAQs only when searching for a single word. If we add a...
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New location not showing on Client new request page
Still working on setting up WHD, and I am running into an issue with the Client-side new request page not showing the correct locations. Currently locations I have set: Locations available to my...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWebHelp Desk REST API
I would like to use REST API to fetch client tickets or other information. Also functionality to create tickets through web-services. How can i autheticate the client user and get tickets for the...
View ArticleEmail v Websubmit
We have our WHD set up that clients have the option to either email there request or submit through Websubmit. We would like to produce a report as to what the number of tickets are being submitted...
View ArticleReports > Average Open Time
Trying to figure out how this works. Using a Sample Report "Average Open Time this Month". The Chart Metric radio selection is "Avg. Open Time". Not sure what this means. The resulting report give a...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleWebHelp Desk REST API
I would like to use REST API to fetch client tickets or other information. Also functionality to create tickets through web-services. How can i autheticate the client user and get tickets for the...
View ArticleOn which platform do you run WHD?
Our WHD installation started out on a Mac server under someone's desk long ago. It was then moved over to Windows so it could run on a platform that could live in the data center. At the time, Windows...
View ArticleSetting Custom Fields
I have setup a custom field called Name that is a drop down list. I would like the user to be able to select a name from a drop down list that displays clients already setup in the client list...
View ArticleCustom Fields are Acting Goofy
I have a request type of "Network" with two subcategories and a have a request type of "Mobile" with two subcategories. For the "network" request type I have three custom fields that are each popup...
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Using PowerShell to Create HTML that can be viewed in Orion
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a...
View ArticleWHD: accept emails from outside people but do not create client
Hi and sorry if this is answered but I have tried searching but I was not able to find anything. What I would like to do is be able to have employees or an outside vendor email in and it create a...
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