Receive a notification when an asset is reserved
We are going to implement the reservation feature to allow clients to reserve iPads for their classroom. The Asset Reservation feature is pretty simple but can I configure something that will send a...
View ArticleDisplaying information only for technicians
Is there any way to display information during the creation of a ticket in WHD so that technicians would be able to see it but clients/users won't? Ex) Selecting a request type would display the...
View ArticleApproval Process
I have a 3 step approval process set up. Today I noticed that there were a few tickets that were pending. When I looked at the tickets individually the first CAB had voted yes to approve (that CAB...
View ArticleTechnician Ticket views
We are using Web Help Desk as a company wide help desk for all departments not just IT. Since that is the case we are looking for suggestions to help limit the tickets that technicians can see. We...
View ArticleNew to web help desk - Could use some help!
I just started a new job and i'm trying to optimize/clean up their SolarWinds ticketing system and I have a few questions... (For what it's worth I'm fairly familiar with both osTicket & the...
View ArticleWHD API - How to search for tickets by creation date?
I've had a rough relationship with the WHD api. The documentation is pretty brief for my skill level and leaves me confused about how to find some parameters. Currently, I'm trying to search on...
View ArticleWeb Help Desk IT Asset Library
We have a need to lend out IT assets daily. We currently keep track of these borrowings on paper. This is not ideal so we are in the process of finding software to replace the paper. We just need a...
View ArticleCan't group by "Level"? Really? Workaround, please!
Hello: We're a new company. We've been using Web Help Desk for months but just opened our doors about a month ago. The Help Desk, now that we're fully staffed, needs to be reconfigured. We talked...
View ArticleForce Save & Email action
Is there a way to force all tickets, or tickets that belong to a specific location group to always use the Save & Email action instead of just saving? If that can't be done, is there a way to force...
View ArticleHow to migrate databases back and forth between a dev and a prod environment?
I'd like to expand a bit upon this discussion: How do you guy migrate from Dev to PROD? However, i'm looking for more scripted solutions. I'd like to avoid doing the work twice, if possible. Anyone...
View ArticleWHD API - How to search for tickets by creation date?
I've had a rough relationship with the WHD api. The documentation is pretty brief for my skill level and leaves me confused about how to find some parameters. Currently, I'm trying to search on...
View ArticleIs there a way to schedule a TSV?
I'd like to automate the creation of a TSV for all open tickets. Is there a way to do that?
View ArticleDisconnecting LDAP
We were wondering what would happen to all the existing clients/customers/users in our WebHelpDesk data base if we turn off the LDAP connection. We discovered that our organization's policies will not...
View ArticlePurchase Order Line Items
I have found out that when using the purchase order feature, that i'm limited to only 17 line items for 1 purchase order. I have a purchase order for around 190 computers. But, when I try to put in...
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How do you use multiple choice and popup menu on the Ticket Custom fields?
I can't figure out how to make multiple choices or popup menu options appear for the end users to select an answer.
View Articlepost Web Help Desk v12.3.1 upgrade - import issues
We upgraded on Friday to 12.3.1 from 12.x version with MySQL. Getting reports of issues where fields are off, spaces being added to data,missing fields, purchase order numbers say missing, but are...
View Articleemail to techs
When my manager sends a email it sends a email to all in the group.But when I create a email it only creates the ticket but sends the notice only to the tech that is assigned to.How can I get it that...
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In some of our areas they have one key person that reports that groups issues...
This what shows up for me today but none of the fields will work for our scenario. I would like for them to be able to search for an asset by using our custom field below named I.T. Tag #.
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleSurvey Going Out?
Hello: I don't think people are being emailed to fill out our survey. We've had a survey created for well over a month, we've set the survey to "Default", we've set the "Survey" for most request types...
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