Does anyone have the definitive settings for incoming and outgoing mail accounts for the Web Help Desk email to be able to use Office 365. I've tried lots of settings but can't get past this error:
550 5.7.60 SMTP; Client does not have permissions to send as this sender
Can anyone help?
Thanks. Pete.
When i start a remote session from WHD, by choosing the asset, after finishing the remote session, the new ticket created by DRS in WHD, it attaches the chat, screenshot and the note i create, besides the asset, doesn't link the client, the tech that gave support, the location and room also comes empty. Is that the way that it should work or am i missing some step?
I have the Web HelpDesk running on a sever with 4 processors 16gb of memory and 100gb of HDD space. Every time I update a ticket or delete a ticket it takes a long time (10-20 sec) for the function to process. What can I change to make this faster?
I am trying to add some custom fields to WHD, but I am getting the following error:
| An error occurred while attempting to save changes: Cannot obtain globalId for an object which is not registered in any editingContext |
Any idea what could be causing this? Adding custom fields looks like it should be pretty straight forward. We use the embedded database, btw.
Thanks!
Eric
Good day,
I am facing an issue where the below error keeps showing when i try to start the web app. I was testing many things but i notice the error after i was tiring to replace the logo.png in the directory "<WebHelpDesk>/bin/webapps/helpdesk/resources/images". I did try to recover the orginal logo.png but still the same error show up.
I did try to take backup of the databse so i can do a fresh installation but with no luck. if i try remotely with "pgAdmin III" i get the below error:
C:/Program Files/PostgreSQL/9.4/bin\pg_dump.exe --host WHD --port 20293 --username "whd" --no-password --format custom --blobs --verbose --file "C:\Users\####\Desktop\WHD_Backup.backup" "whd" pg_dump: [archiver (db)] connection to database "whd" failed: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "WHD" (#.#.#.#) and accepting TCP/IP connections on port 20293?
Process returned exit code 1. |
I also tried to do it localy on the server using "pg_basebackup" loockated in directory "<WebHelpDesk>/pgsql9/bin" with postgres user but i am getting the below error:
bash-4.1$ ./pg_basebackup -D Test/ -p 20293 pg_basebackup: could not connect to server: FATAL: no pg_hba.conf entry for replication connection from host "[local]", user "postgres", SSL off |
I am using the VM Centous OS version.
Looking to pull assets from Solarwinds to populate a web form for employees to submit change requests.
Is this possible?
Updated Firefox this morning and after could no longer connect to Web Help Desk.
Error:
An error occurred during a connection to XXXXX. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Anybody else have this issue and how do I fix it?
Brian
I've went through the templates and didn't see anything off the bat that does this. Looking to report on changes made in Solarwinds.
- the user account in SWinds that made the change.
- date and time of the change.
- what was changed (example, the Interface FastEthernet0/1 on node CZBRNR1 was changed to custom bandwidth).
thanks!
I'm curious is anyone using export of JSON and XML data from widgets?
If yes, how are you using it?
Are you happy with the format of the data?
Hello,
We closely work with another department on various services. To make work organisation easier we decided to setup department (B) in our WHD installation.
Never the less we work together to provide the same service we need to ensure that it is not visible to our users. The configuration of the "parallel" setup is quite advanced, but it seems there is a major issue coming to light.
In "settings", "general", "look & feel" a logo can be added. This logo will appear in the login page, on the header of the Client interface and at the top of e-mails send from WHD. And this is the problem. Obviously we have different e-mail templates but it doesn't matter which department sends an e-mail with WHD the same logo appears, hence it is visible to the user that the e-mail from department B is related (in some way) to department A.
We looked into this and have not found a way to overcome this. We (department A) as the main user of WHD want to keep the logo, which is a problem for department B.
Has somebody come across this issue and found a way to add different logos in e-mail templates?
Thank you for your help.
Regards,
Eberhard
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration.
Looking forward to hear from you,
Peter
Hi guys,
first time starting a discussion. hopefully i can get some guidance. we had a client start a ticket and then added a comment with attachments. we have set Scheduled E-Mail Delivery Threshold to 1. client added their first comment with attachments and a cc to multiple email address. it was sent, but what is weird is that it kept repeating the same comment a few time after that the first additional comment. we have closed the ticket and i am hoping that it will stop adding notes/comments to that ticket. any idea why this started happening?
web help desk version 12.3.0 - Build #12.3.0.471
thank you.
Now that 12.3 is out, I'm curious to know what's being worked on with v12.4 (or whatever the next version is called)?
I'm sure the last two releases have implemented some great features for others, but I've made little to no use of these features. So I'm quite curious to see what's in the pipeline.
Although I have quite a few feature requests out there (some highly voted here, but I understand this isn't the only place where Solarwinds tracks feature requests), my two biggest requests are here: Canned Tech Notes / Standard Reply and FAQS linked to multiple request types
Hello,
We closely work with another department on various services. To make work organisation easier we decided to setup department (B) in our WHD installation.
Never the less we work together to provide the same service we need to ensure that it is not visible to our users. The configuration of the "parallel" setup is quite advanced, but it seems there is a major issue coming to light.
In "settings", "general", "look & feel" a logo can be added. This logo will appear in the login page, on the header of the Client interface and at the top of e-mails send from WHD. And this is the problem. Obviously we have different e-mail templates but it doesn't matter which department sends an e-mail with WHD the same logo appears, hence it is visible to the user that the e-mail from department B is related (in some way) to department A.
We looked into this and have not found a way to overcome this. We (department A) as the main user of WHD want to keep the logo, which is a problem for department B.
Has somebody come across this issue and found a way to add different logos in e-mail templates?
Thank you for your help.
Regards,
Eberhard
Greetings,
I'd be curious to know what Request Types you've setup. I want to be able to report on where our main issues exist (training, user error, hardware, etc.) but I don't want to get bogged down in too much detail or layers. What's working for you? What's NOT working for you?
Thanks,
Eric
Hi,
We have created a client admin role.
The clients who are linked with this admin role may view the tickets of the other members of the admin role, all is ok.
Our problem is that WHD send an email notification to ALL clients and not only the one that generated the ticket.
What are we doing wrong ?
Thank you for your help !
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to continue using these notifications you need to install the new certificate availalbe from your customer portal.
Click on License Management -> ChooseDownload (under Web Help Desk license information) -> scroll toTools & Plugins and click Download button next to "Apple Push Notification (APN) Certificate".
WHD has the function of sending an email to a specified client whenever the Notes "Send" button is clicked. We're finding that the WHD is sending multiple duplicate email requests out to the exchange server. The recipient database is loading up with as many as 10 duplicate emails. That customer is not happy with that feature.
Note that the process time for "Note Send" requests is much longer than usual, sometimes as much as 20 seconds. During this time, the FireFox tab is left spinning (waiting), then right spinning (pulling data).
I suspect that the repeated emails are triggered if the browser is spinning and additional button clicks are occurring on the same ticket.
We can see in the email history that WHD is sending multiple email requests to the exchange server.
Any ideas on how to fix or if this qualifies as a bug?
I need to create a task that will allow me to send the same ticket request detail in a separate request type. I have been trying to figure this out in tasks however, the request detail will change every time the task is ran. Other than finding the tickets in the specific tech groups and editing, is there any way to do this?
I have an automated task set up to create a new ticket every month to track our backup progress. I get emails that let me know the status of these backups nightly. I would like to have these emails sent directly to the WHD to then be added to notes in my ticket that gets opened every month.
I know I can have an email append a note to the ticket, but it requires the ticket number which in this case will change every month. Is there any way for me to scan the subject of an incoming email and then add it to task ticket notes?
Thanks you.