I'm trying to take advantage of the incoming email feature and our voicemail structure. We utilize Lync and Exchange as our voicing / voicemail structure. We were going to use the incoming email capability for Webhelpdesk to import all incoming messages even voicemails. This process works for all incoming Lync calls from a "person" or even an outside number not registered to a person (someone's home number). However we have several common area phones that people use to call into support. I see the message being delivered to the mailbox and a few seconds later, the message is deleted. That gives me the impression the message was processed into the system. However, when I go back and look at the logs and tickets, there is no record of this. Even the system fails to register it as a failed message. I've set the policy to create new accounts from unrecognized accounts. That doesn't seem to do the trick. Is there a location somewhere else that I am missing?
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