Incoming email / voicemail
I'm trying to take advantage of the incoming email feature and our voicemail structure. We utilize Lync and Exchange as our voicing / voicemail structure. We were going to use the incoming email...
View ArticleAl ingresar al WEB HELP DESK olvide mi clave
Buenas tardes:He intentado por todos los medios ingresar a mi cuenta en WHD y no puedo, envie correo de ayuda para la recuperacion de clave pero tardan demasiado tiempo en responder, me podrian decir...
View ArticleADFS issue with hosted WHD
Folks - We're attempting to get ADFS authentication working with a hosted instance of Web HelpDesk. ADFS is up and running on Windows Server 2012R2, and we can log in/out using ldpinitiatedsignon...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View Article12.2 RC: java.lang.ClassCastException: java.math.BigDecimal cannot be cast to...
Hi, running RC here, got this error when updating a ticket. Happens on tickets with a particular client, but cannot even change client. java.lang.ClassCastException: java.math.BigDecimal cannot be cast...
View Articledmp files taking space
Hello, The version of the system that we have in our environment is:Orion Platform 2014.2.1, QoE 1.0, NPM 11.0.1, NTA 4.0.3, IVIM 1.10.0 We have the c:\Windows\Temp filling up with dmp files and...
View ArticleADFS issue with hosted WHD
Folks - We're attempting to get ADFS authentication working with a hosted instance of Web HelpDesk. ADFS is up and running on Windows Server 2012R2, and we can log in/out using ldpinitiatedsignon...
View ArticleAl ingresar al WEB HELP DESK olvide mi clave
Buenas tardes:He intentado por todos los medios ingresar a mi cuenta en WHD y no puedo, envie correo de ayuda para la recuperacion de clave pero tardan demasiado tiempo en responder, me podrian decir...
View ArticleHow to change ports used?
I'm trying to set Web Helpdesk to use port 80 instead of 8081, but I must be missing a step. I've already changed the whd.conf to use the DEFAULT_PORT=80 and restarted the WebHelpdesk service, but it...
View ArticleCustomer unable to add a Note after ticket is closed
This occurs after a ticket is closed. A customer will reply to the closed ticket notification for any number of reasons. In some cases, I can see them replying because they feel the issue is not...
View ArticleIssues with creating a report for Change Management in SolarWinds WHD
I am having issues with creating a report for Change Management within SolarWinds Web Help Desk. I have two test ticket setup with both setup with Request Type "Change Request" One with a Drop Down box...
View ArticleSCCM and WHD integration
Hi, We are using SCCM to discover our computer assets, but when they are imported, the Asset Type for all devices is 'Hardware'. Looking through SCCM, there is no field that captures whether the model...
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Using PowerShell to Create HTML that can be viewed in Orion
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a...
View ArticleFirst install - error for Java?
During the first install shows the following msg below. Should I have JAVA installed before install? If so, why this prequesite could not be detected? "Error while updating data to version 6.4.2:...
View ArticleSilly Aside - Why doesn't SolarWinds support use WHD?
Just kinda thought about this today... (Although for the most part, I do like the Customer Portal)
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Extra carriage returns in emailed Notes
We use Outlook (Office 365) as our email system and are using WHD 12.1.0 on OS X. The problem is that whenever a user or tech submits a Note via email, each carriage return is doubled in the Note...
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WHD: Change Management Survey
Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you...
View ArticleSetting to notify customers of new ticket
What setting do you need to adjust to automatically email a customer once he submits a ticket via email. I thought it was the setting Auto-Reply to client set to Ticket Creation only. That doesn't...
View ArticleIs it possible to duplicate a report
I am in the process of setting up reports based upon the tech. I would like to be able to create one report, duplicate it, and change the filter value to another tech. Is there a way to 'duplicate'...
View ArticleAl ingresar al WEB HELP DESK olvide mi clave
Buenas tardes:He intentado por todos los medios ingresar a mi cuenta en WHD y no puedo, envie correo de ayuda para la recuperacion de clave pero tardan demasiado tiempo en responder, me podrian decir...
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