First install and using MS-SQL db instead PostGree - Is it possible??
There is a script file to use to create the initial db inside MS-SQL?I´m installing from the first time the WHD and we don´t want use PostGree. Or should we convert the first db to MS-SQL? If so, how...
View ArticleSilly Aside - Why doesn't SolarWinds support use WHD?
Just kinda thought about this today... (Although for the most part, I do like the Customer Portal)
View ArticleWeb Help Desk in spanish
hello. It is possible to pass the application to the Spanish? I'm from Argentina and while my technicians have concocimiento of English, many of my clients. thanks
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleDo admins have the ability to see all Tasks by all Techs shared or not?
There are situations where if a Tech leaves the company and has unshared tasks that no one could delete or change them. I didn't know if an admin had the ability to see all task whether shared or not....
View ArticleIs Web Help Desk OK with just one window?
In this thread about wanting multiple windows in Web Help Desk, I lament that it's one window per browser. Let's ask the converse: Web Help Desk users - how is it with only being able to open one...
View ArticleAl ingresar al WEB HELP DESK olvide mi clave
Buenas tardes:He intentado por todos los medios ingresar a mi cuenta en WHD y no puedo, envie correo de ayuda para la recuperacion de clave pero tardan demasiado tiempo en responder, me podrian decir...
View ArticleCustomer unable to add a Note after ticket is closed
This occurs after a ticket is closed. A customer will reply to the closed ticket notification for any number of reasons. In some cases, I can see them replying because they feel the issue is not...
View ArticleQuestion about Location Import
Hi everyone, I need to do a few updates to our locations since we've recently gone through a reorganization. I was thinking that using the import feature would be a little faster/easier than clicking...
View Articleasset discovery
I am using WMI for asset discovery but only about half of my assets are discovered. Any suggestions?
View ArticleWebHelpDesk. If not enough techs in the licence?!
Hello Community! Sorry for my english!After a test period (30 days) if I haven't enough tech-licences, what happens with other techs (for example, 1 licence for 5 techs but created 10 techs within...
View ArticleIncoming email / voicemail
I'm trying to take advantage of the incoming email feature and our voicemail structure. We utilize Lync and Exchange as our voicing / voicemail structure. We were going to use the incoming email...
View ArticleADFS issue with hosted WHD
Folks - We're attempting to get ADFS authentication working with a hosted instance of Web HelpDesk. ADFS is up and running on Windows Server 2012R2, and we can log in/out using ldpinitiatedsignon...
View ArticleHow to change ports used?
I'm trying to set Web Helpdesk to use port 80 instead of 8081, but I must be missing a step. I've already changed the whd.conf to use the DEFAULT_PORT=80 and restarted the WebHelpdesk service, but it...
View ArticleSilly Aside - Why doesn't SolarWinds support use WHD?
Just kinda thought about this today... (Although for the most part, I do like the Customer Portal)
View ArticleFirst install and using MS-SQL db instead PostGree - Is it possible??
There is a script file to use to create the initial db inside MS-SQL?I´m installing from the first time the WHD and we don´t want use PostGree. Or should we convert the first db to MS-SQL? If so, how...
View ArticleDirect linking to the search page with a location specified via GET
I'm using the API to pull ticket data into an existing info interface. When I output data to the page I'm linking directly to tickets using urls like......
View ArticleQuestion about Location Import
Hi everyone, I need to do a few updates to our locations since we've recently gone through a reorganization. I was thinking that using the import feature would be a little faster/easier than clicking...
View ArticleReservable Only is checked by default in client portal Assets tab
Is there any way for 'Reservable Only' to default to unchecked in Assets when the client logs into the portal?....had a look, can't see a way to do it? In Assets> Options I have Clients Can Search...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
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