Tech linked account listed as inactive.
I have a tech who is able to log in to WHD but when he tries to send emails it says his account is inactive. His WHD tech account is not but when i link it to a LDAP account it says that account is...
View ArticleMobile view broken on latest Android Google Chrome browser - Please fix!
I'm hoping to get some support on the mobile version of Web Help Desk. I'm currently using Motorola Moto X Android 4.4.3. The latest update of the Mobile Google Chrome appears to have broken the mobile...
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View ArticleEdit ticket printable view
Is there a way to change the font size or do other customization of the "Printable View" of a ticket?
View ArticleWHD - It is possible get a Ticket Report by Client on Web Help Desk?
I'm having a little fun with WHD, but, when I try to get a Ticket Report by Client, but I have not made it yet . Does anyone knows if this it is possible? I will appreciate any information about it...
View ArticleSetting to notify customers of new ticket
What setting do you need to adjust to automatically email a customer once he submits a ticket via email. I thought it was the setting Auto-Reply to client set to Ticket Creation only. That doesn't...
View ArticleWhat are reasons _not_ to upgrade to latest WHD release?
Guys, from time to time I hear about user with active maintenance entitled for upgrade, but not interested in upgrading to latest version WHD. I'm wondering, what could be different reasons not to...
View ArticleWebHelpDesk. If not enough techs in the licence?!
Hello Community! Sorry for my english!After a test period (30 days) if I haven't enough tech-licences, what happens with other techs (for example, 1 licence for 5 techs but created 10 techs within...
View ArticleEncountered error while attempting to send email:...
When setting up WebHelpDesk to work with Office 365 you get the following error when setting up the smtp outgoing mail connector. Encountered error while attempting to send email:...
View ArticleDoes update Action Rule trigger on create?
I created an Action Rule that is set to "Evaluate on all ticket updates" and " only if criteria did not match before the Ticket was updated" Will this rule ONLY trigger on updates, or will it also...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleHow can I get my HelpDesk to run/update faster?
I have the Web HelpDesk running on a sever with 4 processors 16gb of memory and 100gb of HDD space. Every time I update a ticket or delete a ticket it takes a long time (10-20 sec) for the function to...
View Articledmp files taking space
Hello, The version of the system that we have in our environment is:Orion Platform 2014.2.1, QoE 1.0, NPM 11.0.1, NTA 4.0.3, IVIM 1.10.0 We have the c:\Windows\Temp filling up with dmp files and...
View ArticleWhat are reasons _not_ to upgrade to latest WHD release?
Guys, from time to time I hear about user with active maintenance entitled for upgrade, but not interested in upgrading to latest version WHD. I'm wondering, what could be different reasons not to...
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"Unable to Connect" errors when using Office365 as Email Server
We use Office365 for our email system here. Quite often, though with seemingly no pattern, I get emails from Web Help Desk telling me: Subject: Error Processing E-Mail Body:Unable to connect to the...
View Article12.2 RC: java.lang.ClassCastException: java.math.BigDecimal cannot be cast to...
Hi, running RC here, got this error when updating a ticket. Happens on tickets with a particular client, but cannot even change client. java.lang.ClassCastException: java.math.BigDecimal cannot be cast...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleIs it possible to duplicate a report
I am in the process of setting up reports based upon the tech. I would like to be able to create one report, duplicate it, and change the filter value to another tech. Is there a way to 'duplicate'...
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View ArticleWhat are reasons _not_ to upgrade to latest WHD release?
Guys, from time to time I hear about user with active maintenance entitled for upgrade, but not interested in upgrading to latest version WHD. I'm wondering, what could be different reasons not to...
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