How do I make a group of users able to choose from multiple locations when...
We have multiple users who could possibly be at any of our locations, and any of our rooms. How do I make it, so that when they create a ticket, they are able to select any location/room? It would be a...
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleAssigned assets in survey questions
I would like to send a survey which includes a list of the assets assigned to a user. Are there any tags written in that would allow me to populate the "my assets" feature into a survey question?...
View ArticleTech linked account listed as inactive.
I have a tech who is able to log in to WHD but when he tries to send emails it says his account is inactive. His WHD tech account is not but when i link it to a LDAP account it says that account is...
View Articleticket assignment on vacation
Tickets are being auto assigned round robin. When a tech is on vacation and checks the "On Vacation" tickets are still being assigned to tech. Is this normal behavior? I was under the understanding...
View ArticleCould anyone provide an example of using REST in HTML
I am trying to learn REST and would like to start with a simple html form that makes a GET request for some request types. I can't seem to find an example that shows the syntax for the full HTML code...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleEncountered error while attempting to send email:...
When setting up WebHelpDesk to work with Office 365 you get the following error when setting up the smtp outgoing mail connector. Encountered error while attempting to send email:...
View ArticleDo you have the capability of automatically assigning an email ticket to a...
We have 2 main email addresses that will create tickets for my company. I was wondering if there was a way to designate an auto assignment based on which email address was used. So if ticket A comes...
View Article12.2 RC2 now in the customer portal
12.2 RC2 - Build #12.2.0.9011 is now available for testing. If you noticed any bugs in RC1 or the Beta you may want to take a look.
View ArticleDoes update Action Rule trigger on create?
I created an Action Rule that is set to "Evaluate on all ticket updates" and " only if criteria did not match before the Ticket was updated" Will this rule ONLY trigger on updates, or will it also...
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WHD: Change Management Survey
Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you...
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View Article12.2 RC: java.lang.ClassCastException: java.math.BigDecimal cannot be cast to...
Hi, running RC here, got this error when updating a ticket. Happens on tickets with a particular client, but cannot even change client. java.lang.ClassCastException: java.math.BigDecimal cannot be cast...
View ArticleEncountered error while attempting to send email:...
When setting up WebHelpDesk to work with Office 365 you get the following error when setting up the smtp outgoing mail connector. Encountered error while attempting to send email:...
View ArticleWhat is with this Thwack forum...Can't stand it!
Please SolarWinds move to a normal web forum. This Thwack community is a horrible layout. I can't find any help easily. Its very hard to find anything or search for it. I want to get help from the...
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Connect to Database issue
Anyone guys experience this kind of problem? If this thing show i always restart my helpdesk Thanks in Advance
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