Hallo, community!
Id like to make an action rule, that sends an email to the client, if the ticket status is "In Progress".
And I have one question - how can I send an email to client by action rule? There is the tag <client_email>. I tried to write this to the feld "Recipient" and save the action rule, but Helpdesk throws "<" and ">" from Recipient. Thats why its unpossible for me to send an email to the client!
I can send it to one certain person, if I write down direct the email-address, but not a ticket's client.
Please help! Thank you!
