Customized Email Subject Line and Reply-Notes
So, using the info from this old forum post:Help Desk Software Forums by Web Help Desk - Customize E-mail Subject LineI was able to create CustomLabels.properties and change the subject lines to...
View ArticleI need assistance. I have the free version of the Web Help Desk and when...
I need assistance. I have the free version of the Web Help Desk and when myself or my users login we receive the following: Error while attempting to authenticate to LDAP Connection (Server's IP...
View ArticleCan you change the text in the What's New Widget?
I am looking for instructions on how to change the text inside the What's New widget. Is it possible to change this text, or does that come from a installation file and is updated with each release?
View ArticleParts ?
We are beginning to look at the Parts TAB to keep track of 'supplies' in our school district. The first 'supply' we want to manage with Parts are projector lamps. So I have added all the projector...
View ArticleWHD conflicts with OS X postgreSQL
I am finding that my instance of WHD 12.2 will not start after OS X 10.10 profile manager started up it's own instance of PostgreSQL. Has anyone else had this happen? I am trying to silence Apple's...
View ArticleOnce a reqest type is used in Aproval process it does not show up in next...
HelloI am creating aproval processes for when a programming ticket is opened and one when it is closed. All is going well but on the close one my programming request types do no show up anymore. What...
View ArticleNow able to find where Web Helpdesk's functionality for TLS for Inbound Mail...
We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email...
View ArticleI would like to hide some of our request types from techs that are not made...
There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either? I don't want our techs selecting the incorrect...
View ArticleHow do i import Spiceworks assets into webhelpdesk 12.2? Since it does not...
How do i import Spiceworks assets into webhelpdesk 12.2? Since it does not have a basic snmp/ping scan (printers, etc)
View ArticleCustom ticket variables/fields in emails and/or ticket notes?
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for...
View ArticleHR New Employee Workflow in Web Help Desk?
In IT, we are wanting to streamline the new hire process. When a new employee starts, we have to create an AD account, email address, accounts for other software, etc. We need to be reminded with...
View ArticleDo we need a new role in WHD? Example: "Reporting Manager"
From time to time I hear about need for a new role in WHD. Typically someone who could manage reports (create, modify, run or schedule), maybe read-only access to Clients and Tickers (search and view...
View ArticleWHD demo 0 days left out of the fully functional 30-day trial.
Hi, I just downloaded the WHD demo version (vSphere appliance) i have import it in my local Oracle VirtualBox, every thing works fine until i notice that the evaluation version come with "0 days left...
View ArticleSend Email to client by action rule
Hallo, community!Id like to make an action rule, that sends an email to the client, if the ticket status is "In Progress".And I have one question - how can I send an email to client by action rule?...
View ArticleChange to HTTPS?
I'm working on the helpdesk, I'm trying to set the damn thing to work on port 443 I have uncommented the HTTPS port option in the whd.conf file, and I have stopped and started it over so it will reread...
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How can I link to a particular Request Type form?
My institution has been using Web Help Desk for several months now and the self-service ticket is great but for one thing: clients have to browse through the request-types to find the correct type and...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleDashboard Column Width
Is there any way to change the number of columns in the dashboard from 3 to 2?I have one widget main widget I use that I would love it if I could get it to span two of the three columns. Thanks, Doug
View ArticleWHD 12.0.1 - How to export Reports to Excel
Dear all, I am a starter on WHD and I would like to know how to export Reports to Excel. Does it possible ? If yes how ? Thank you in advance for your help. Gianni
View ArticleI would like to know the usage of Assets and Processes in Web Help Desk.
I would like to know the usage of Assets and Processes in Web Help Desk.
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