Regular Restarts Needed?
Question for the group. In a Windows environment, has anyone developed a best practice for re-starting services or re-booting the server on a periodic basis? Do you need to re-start or re-boot at all...
View ArticleCan Ticket Import be used for Custom Fields data? Receiving error: Custom...
I'm using the Ticket Import feature and are using the excel template (also CSV for tests).The required fields are ok when importing and also the regular fields built-in to WHD. But when I enter data...
View Articlehow to automatically assign a device to a client
Hello, I know you can manually attach a client to a device, but is there a way to do it automatically through an import that I may be overlooking? We would like to avoid having to do it manually if we...
View ArticleSwitch to free license button missing?
I recently upgraded to v12 of Web Help Desk and have been using the free license previously, yet since upgrading, I am now in demo mode again with no option to switch to the free license. Has this...
View ArticlePHP Curl Sample Script talks to whd API
Hi, Just new to API and exploring whd API, may I have sample script that i can paste to PHP with curl supported which gives response to my browser showing Tech List? Regards,
View ArticleWith "quote" FAQ can't be opened for edit
If I use quote in FAQ-editor and save the FAQ, then it will not be able to open to edit. Without quote I have no problems. Is the problem already known?
View Article12.2 RC: java.lang.ClassCastException: java.math.BigDecimal cannot be cast to...
Hi, running RC here, got this error when updating a ticket. Happens on tickets with a particular client, but cannot even change client. java.lang.ClassCastException: java.math.BigDecimal cannot be cast...
View ArticleCheck interval for incoming email V12.2
Peter, could you tell me what the average interval incoming emails are checked oin V12.2 more or less?
View ArticleYou cannot use this feature with an LDAP account
Dear all, I am a starter on WHD and I would like to know why I got this error message, when I use "Forget Password" : "You cannot use this feature with an LDAP account" Our WHD are synchronized with AD...
View ArticleTimestamps out of order
Hello: I am new to this site and I am not sure is this issue has been addressed at all. We are using Solarwinds Web Help Desk software. When I choose to run a query and select "Download TSV" from the...
View ArticleIs there an easy way to cancel tickets that are pending approval by a...
From what I can tell once the ticket is pending approval there is no way to cancel the request. Is this true or is there a workaround?
View Article12.2 RC2 now in the customer portal
12.2 RC2 - Build #12.2.0.9011 is now available for testing. If you noticed any bugs in RC1 or the Beta you may want to take a look.
View ArticleI can only see tickets assigned to me
I have put myself on vacation mode and today I have taken myself off vacation mode after 7 days. Since then, I can only see tickets assigned to me in 'group tickets'. I have checked the tech group...
View ArticleRetire WHD Service request type
Is it possible to hide a service request type from technicians? Or to mark it as inactive? If we delete it, it will cause issues with reporting.
View Articlesoporte en español!!!
Quien me podría colaborar con soporte sobre la herramienta whd en español? muchas gracias.
View ArticleCurrency Unit cannot be modified
How may I change the currency unit in the Billing Rates ? Dollar is NOT an universal currency. Please help. Thanks.
View Article12.2 RC2 now in the customer portal
12.2 RC2 - Build #12.2.0.9011 is now available for testing. If you noticed any bugs in RC1 or the Beta you may want to take a look.
View ArticleParts & Billing Inventory Alert
We are beginning to use Parts & Billing, and overall, I like it. One big issue though, is the Inventory Alert. I have turned it on, and set our secretary who purchases the supplies as the...
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Attached files with incomplete domains
When my clients attach screenshots in their help requests, the attached links display an 'incomplete' domain. The link should say Open "http://helpdesk.neenah.k12.wi.us/helpdesk/Web... Is there a...
View ArticleWeb Help Desk problem with Tech ticket visibility
Hello i have installed the webhelp desk system however when i try to create a new tech and log in with that new user i cannot seem to see the existing tickets or even the new tickets. however i can see...
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